Problem: The client was unable to get automatic translations to work, as the process was stuck at 0%. Additionally, there was an issue with losing 400 credits after cancelling a previous job, and an error message on the jobs screen indicating that 'jobs could not be loaded'. Solution: We added 1000 credits back to the client's account to compensate for the lost credits during troubleshooting. For the automatic translation workflow, translations should run automatically, and then the client should review them at WPML > Translation before they get published, depending on the settings configured at WPML > Settings > Automatic Translations. If issues arise, the client can check the WPML > Support > ATE Error Log to diagnose problems. We advised the client to reach out again if further issues occur.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
