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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's license key was not being accepted.

Solution:
We discovered that the client's website was being blocked by our firewall rules. We have unblocked it, and the license key should now be accepted. We recommend clearing all sorts of caches if the issue persists before trying again.

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This topic contains 4 replies, has 2 voices.

Last updated by Noman 1 year, 4 months ago.

Assisted by: Noman.

Author Posts
February 6, 2024 at 10:20 am

giacomoP-11

License key is not accepted

February 6, 2024 at 11:17 am
February 6, 2024 at 12:03 pm #15271279

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I’ve escalated this issue to our system team and I will update you once I hear back about it.

Thank you for your cooperation

February 6, 2024 at 8:58 pm #15273805

giacomoP-11

Hello some news ?

February 7, 2024 at 4:54 am #15274290

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Not yet, I am waiting for my system team to check. I will update you as soon as I got an update.

February 7, 2024 at 10:34 am #15276025

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

This website was being caught by our firewall rules. We have unblocked it and now it should work fine. Please try and let us know the result. Please clear all sort of caches if you still see any issue before trying again.

Thank you

February 10, 2024 at 11:36 am #15288372

giacomoP-11

Thank you so much everything now work good !