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This thread is resolved. Here is a description of the problem and solution.

Problema:
El cliente intenta activar su suscripción de WPML en su nuevo sitio web y está siguiendo la guía de configuración.
Solución:
Si estás experimentando problemas para activar tu suscripción de WPML en tu nuevo sitio web, te recomendamos que sigas la guía de configuración proporcionada en los siguientes enlaces:

En este caso particular, nuestro equipo de Sistemas se encargó del problema y lo resolvió. Te pedimos que intentes activar tu suscripción nuevamente.

Es posible que esta solución sea irrelevante porque está desactualizada o no se aplica a tu caso. Si es así, te sugerimos abrir un nuevo ticket de soporte. También recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins.

Si necesitas asistencia adicional, por favor, contacta con nosotros en el foro de soporte de WPML.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
February 16, 2024 at 3:54 pm #15312327

chiaraB-14

Tell us what you are trying to do? I'm trying to activate my WPML subscription on my new website.

Is there any documentation that you are following? Yes, I've been following the set-up guide: https://wpml.org/faq/install-wpml/#register and https://wpml.org/faq/install-wpml/

Is there a similar example that we can see? Yes, there's one already answered in the FAQs but the solution was fixed by the team.

What is the link to your site? hidden link

Thank you for your help

WPML.png
February 16, 2024 at 4:58 pm #15312591

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and thank you for reporting!

Our Systems team took care of this for you.

Can you please try again now?

Thank you!

Mihai Apetrei

February 16, 2024 at 5:55 pm #15312824

chiaraB-14

Thank you so much for your help!