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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate pages automatically with WPML, but the plugin indicates there are no credits available despite having approximately 90,000 credits.

Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins -> Add New -> Commercial in your website.
2. Unregister WPML by clicking the unregister link.
3. Visit https://wpml.org/account/sites/ and delete the existing site key.
4. Create a new site key at the same link.
5. Return to Plugins -> Add New -> Commercial on your website.
6. Click the register link and use the new site key to register.
7. Check your site's WPML -> Translation Management to see if the credits are now visible.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by Waqas Bin Hasan 4 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
May 23, 2025 at 10:03 am #17065377

sebastianE-18

Background of the issue:
I want to translate our pages via DeepL using WPML. We have approximately 90,000 credits available.

Symptoms:
The plugin says there are no credits available despite having ~90k credits.

Questions:
How can I resolve the issue of WPML not recognizing available DeepL credits?

May 23, 2025 at 10:17 am #17065459

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Reference to our recent chat, you got disconnected while I waited for several minutes and have finally moved to this ticket.

I see that you've assigned credits to your site, please try the following steps:

- In your website, go to Plugins -> Add New -> Commercial.
- Unregister WPML by clicking the unregister link.
- Then go to https://wpml.org/account/sites/.
- Delete the existing site key.
- Create a new site key.
- Then go back to Plugins -> Add New -> Commercial on your website.
- Click the register link and use the new site key (created above) to register.
- And then check in your site's WPML -> Translation Management for the credits.

Please let me know.

Regards.