Update failed: Download failed. Forbidden - Access Denied

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This topic contains 2 replies, has 2 voices.

Assisted by: Nicolas V..

Author	Posts
September 5, 2023 at 1:34 pm #14345011
Philippe	Tell us what you are trying to do? - Update WPML and it's associated add-ons. WordPress returns an error: "Update failed: Download failed. Forbidden". Attempts to download the files from the WPML website returned an XML error, "Invalid key", and now it is returning "Access Denied". Is there any documentation that you are following? - No. I'm clicking on "Update". Is there a similar example that we can see? - Other users who had this issue in the forums. What is the link to your site? - hidden link Another user who had this issue on the forum was informed their account/IPs were added to a blacklist after trying to update multiple times.
September 5, 2023 at 2:12 pm #14345353
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hi, Welcome to the WPML support forum. Thanks for contacting us. We are currently experiencing some technical issues. This error has been reported to our system team and they are already working on it. Can I kindly ask you to wait for a moment and try again later. Nico
September 5, 2023 at 2:45 pm #14345693
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	This incident has been resolved. You should be able to download our plugins the WPML > Accounts > Downloads page
September 8, 2023 at 12:54 pm #14366707
Philippe	I am able to successfully update now. Thank you for fixing this for me.