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[Resolved] Update failed: undefined

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with updating your WPML plugin and receiving an 'Update failed: undefined' error, or if you're seeing a message stating 'WPML plugin cannot connect to wpml.org', we can help you resolve these problems.

Solution:
For the 'Update failed: undefined' error, please follow these steps:
1. Navigate to Plugins >> Add New >> Commercial tab.
2. If available, click the 'Unregister WPML from this site' link.
3. Click the 'Register WPML' link.
4. Select 'Get a key for this site' to generate a key.
5. Copy the generated key and paste it into the input box, then press the Register button.
6. Try updating the WPML plugins again.
For more details, you can refer to our documentation: https://wpml.org/faq/install-wpml/

If you're seeing the 'WPML plugin cannot connect to wpml.org' message, it might be a false-positive notification. To remove it, please:
1. Go to WP Dashboard Menu >> Updates.
2. Click the 'Check again' link.
3. Check the Plugins page to see if the notification is gone.
If the problem persists, please follow the steps in this forum thread: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-53/#post-12212777

If these solutions do not resolve your issue, please open a new support ticket with us for further assistance: Contact WPML Support

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year ago.

Assisted by: Noman.

Author Posts
November 20, 2023 at 7:19 am #14873349

venimirD

When I try to update my plugin it gave me: Update failed: undefined

How can I fix that?
November 20, 2023 at 7:21 am #14873351

venimirD

Update failed: undefined
November 20, 2023 at 7:26 am #14873389

venimirD

When I try to register it it gave me:
WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

Need help?

See the communication error details and let us know in WPML technical support.
November 20, 2023 at 9:21 am #14874347

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

1. Update failed: undefined
This issue usually happens when WPML is not registered properly on your site and it can be solved by following the below steps:

1. Go to Plugins >> Add new > Commercial tab and click the ‘Unregister WPML from this site’ link if that link exists.
2. Then please click the ‘Register WPML’ link.
3. Click the ‘Get a key for this site’ link.
4. It will generate the Key for your site.
5. Copy the key and paste it back to the input box and press the Register button.
6. After that, please try to update WPML plugins.

Here is a doc for more details:
https://wpml.org/faq/install-wpml/

2. WPML plugin cannot connect to wpml.org
It seems you have registered WPML successfully on your site: hidden link so it’s (the WPML plugin cannot connect to wpml.org) a false-positive notification you can remove it by following the below steps:

1. Please go to WP Dashboard Menu >> Updates.
2. Press the "Check again" link.
3. Now please go to the Plugins page and see if that notification still exists or not.

If the issue still persists, please follow the steps from this thread: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-53/#post-12212777

And please let me know if this resolves your issue or if you need further assistance with this issue.

Thank you