[Escalated to 2nd Tier] update product causes deletion of custom fields content in linked translation

Hmmm, my answer on 1 feb2021 was not recorded apparently. It was this:

Hello Yvette,

Of course they were the first ones I approached. They replied they only provide basic WPML support.
However, there are not the only plugin provider that has exactly the same problem.

So this might be part of a bigger issue. One that might prove valuable to WPML because it affects many more companies.

I you like, I can install a plugin from a totally different developer and demonstrate the exact same problem ?

Best regards

Peter

OK. 5 days is a bit short 🙂
Anyway, all is set up again.

Same thing as the previous time, but now for the product "Belt".

1) I reinstalled everything on the new test site. Booster plus is implemented and activated.

2) I also activated the WPML setting of Booster (to be found at Woocommerce/Booster Settings/Emails&Misc/Booster WPML). I did not change the default settings of this part (so it's the same as on my regular websites)

3) I added and activated the booster wholesale pricing module

4) I added and activated a second plugin (from a totally different developer) to show the same problem: Calculated Fields Form

The issue:
- I entered a wholesale pricing in the English product "Belt"
- I entered the same wholesale pricing in the Spanish version of "Belt"
- I entered a 'calculated fields form' ID called 'simple operations (1)' in the English product "Belt"
- I entered a 'calculated fields form' ID called 'calculation with dates (2)' in the Spanish version of "Belt" (+ the text "summary text for spanish" in the field 'summary' just below)

=> please verify that this is the starting position for both products before you change anything

Now, when you press 'update' in the English version (with or without changing anything else), the wholesale pricing setting in the Spanish version automatically gets wiped clean. Same happens to the settings from the Calculated Fields Form on the spanish product. (both the

The team can test it themselves.

If the investigating team wants to play around with booster wpml settings, they can at Woocommerce/Booster Settings/Emails&Misc/Booster WPML/settings. As said, I did not change anything here.

Hopefully they find something !

Have a great day !

Peter

Hello Yvette,

This is not at all what I expect to happen. Your setting simply copies / forces a setting from one product-language on the other one.

So now, with your change, a setting in the Spanish language gets wiped clean and replaced with the setting of the English/original language.

But the settings are different in each language.

(I noticed also that in the sandbox the second plugin which showed the same 'wiped out' behaviour is gone. Why ? Because here it's very clear that the settings can not be the same in the different languages)

Best regards

Peter

Hello Yvette,

My question, and this whole support thread is not about pricing. It's about the fact that custom fields get wiped clean on updating the original language version.

The wholesale field is just an example of this problem occurring.

But if it helps to find the problem, yes, absolutely, I expect to have different wholesale price conditions per language. I expect that if I set them differently, that they stay different (unless I change them directly in the relevant language of course).

As you mention it's not a protected field, so I am very curious how we can make it work.

Best regards

Peter