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This topic contains 3 replies, has 2 voices.

Last updated by Andrés 1 year, 5 months ago.

Assigned support staff: Andrés.

Author Posts
May 11, 2018 at 12:03 pm #2088204

Winy

I cannot update wpml on this website: hidden link.
I have the key and entered it in wp.

Mercedes suggested:
Please make sure you have the latest version of WPML installed.
> I tried to update but update failed.

You can also try unregistering and registering your site again.
> I already did this yesterday,
When I try to update the plugin in WordPress I am asked to enter the site key.
After entering this screen with spinning wheel stays for quite a while. Then I see this:
(view screenshot)

Ang get this error message:
cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received

May 11, 2018 at 5:24 pm #2093063

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

While one of my teammates takes care of your case I will provide you with the first debugging steps.

We are currently having issues with a recent option that was added to WPML 3.9.4. It is the "Keep wpml.org up-to-date about which theme and plugins I use" option right below the registration key field. If you uncheck it you will be able to register the site key as usual.

Let us know if it helps.
Andrés

May 12, 2018 at 7:37 am #2096424

Winy

Hello Andrés,
I unchecked it and indeed was able to register the site key as usual. But updating failed again. Message: view screenshot.

May 12, 2018 at 11:01 am #2099282

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Let's try to upgrade your WPML package manually then. 🙂

============================
==>Backup your website and database <==
============================

-Deactivate all WPML plugins.
-Login via FTP to your wp-content/plugins/ folder.
-Delete all WPML folders.
-Go to http://wpml.org/my-account/downloads/ and download the latest WPML Multilingual CMS Plugin, then extract it.
-Upload the plugin via FTP to wp-content/plugins/ folder.
(alternatively you could upload the .zip folder using Dashboard > Plugins > new > upload)
-Activate the WPML plugin via WP Dashboard > plugins.
-Complete the setup, if needed.
-Register WPML for your site (at the end of setup, click on “generate key” button).
-Navigate to Dashboard > Plugins and locate WPML Multilingual CMS.
-Click on the blue link that says “Registered”.
-Download and activate all needed WPML AddOn Plugins.

This should not generate any problems.

In case you want to register WPML for your site manually please make sure to enter the naked URL of your site in wpml.org (something like hidden link)

In the extreme case, please try to register with all non-WPML Plugins deactivated.

Please let me know if this works,
Andrés