Problem: The client attempted to translate their site into multiple languages using WPML but faced issues with disappearing credits after deleting the languages. They were concerned about the high credit consumption for minimal page changes and questioned the possibility of restoring credits after deleting languages. Solution: We explained that credits are consumed immediately when content is sent for translation and cannot be refunded once used, as detailed in our documentation: Refunds for Automatic Translation Credits. We also suggested checking the Automatic Translation Usage Report to track credit usage for each page, accessible via WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. More information can be found here: Automatic Translation Invoices. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
