Updating WPML usuing otgs-installer-plugin

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Account Issues

This topic contains 8 replies, has 0 voices.

Last updated by Lauren 3 months, 3 weeks ago.

Assisted by: Lauren.

Author	Posts
May 14, 2025 at 5:05 pm #17033896
tomaszJ-2	Background of the issue: I'm trying to update the WPML plugins from older versions using the otgs-installer-plugin. The versions I'm updating are WPML Multilingual CMS from 3.9.1 to 4.7.4, String Translation from 2.7.1 to 3.3.3, and Translation Management from 2.5.0 to 2.10.8. Symptoms: I get an error all the time and cannot upgrade. Questions: Can I do it manually? Im sure that I can manage to do it via ftp or just point me another solution, thanks!
May 14, 2025 at 7:09 pm #17034174
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please follow the steps I mentioned in the chat. You won't lose your translations, those are stored in your database. Just make sure you have a full backup of your database. Then, delete all WPML plugins and install only a fresh download of the core plugin. You don't need the OTGS installer plugin if you are installing manually. You can click the link to download the plugins manually at wpml.org/account/downloads.
May 19, 2025 at 4:58 pm #17049657
tomaszJ-2	Thanks, I'll give it a try and get back to you 🙂
May 19, 2025 at 7:29 pm #17050362
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Sounds good, I'll look forward to your update here.
May 22, 2025 at 12:01 pm #17061414
tomaszJ-2	Hello there again, unfortunately still got some problems with plugin. This time it says I need to update wpml-translation-management and that my plugin update is incomplete. I've looked into: https://wpml.org/account/downloads/ and sadly theres no plugin with that name avaliable (see attachment).
May 22, 2025 at 4:29 pm #17062985
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Did you deactivate and delete ALL WPML plugins before starting the new uploads? Translation Management plugin is now built into the core plugin and it can be removed. Where are you seeing the message that it needs to be updated?
May 26, 2025 at 8:02 am #17071450
tomaszJ-2	Hello, ok I see, can't recall now if I did deactivate plugins, theres a chance I didn't. I can see the massage in the plugins section in WP dashboard but they seem to be inactive now. I'll just delete them and let you know if the plugin is fully functioning, thanks!
May 26, 2025 at 11:11 am #17072874
tomaszJ-2	oh and here's the screenshot, sadly I was unable to translate it in WP, so maybe chatGPT caomes in handy 🙂
May 27, 2025 at 3:38 pm #17079621
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Did you delete and deactivate ALL WPML plugins? If so, please send me credentials in the private fields of the next reply so that I can login and take a look at the active plugins. It's possible that the error message is a false postiive, in which case, we may need to check the database settings for WPML. Let me know if it is okay to install the Adminer plugin to check those settings.

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