[Closed] Urgent Assistance Required: Incorrect Category and Tag Assignment in Translated Products

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.

Are your categories and tags translated? YOu can confirm this in WPML -> Taxonomy Translations. If they are, please be sure to make a full backup of your site and database.

Then, go to WPML -> Support -> Troubleshooting.

Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Synchronize local job IDs
- Fix Terms count
- Fix post assignment for translations

After this, do the correct categories display? If not, please try updating the original language product and then update the translation and see if anything changes.

Hello,

First, please make sure that all categories and tags are translated at WPML > Taxonomy Translation. Select "Product Categories" form the dropdown and make sure that are all translated, incl. Labels and Slug in the bottom section.

Also, please revise WooCommerce > WooCommerce Multilingual & Multi-Currency > Status for any given config issues.

About WPML Troubleshooting:

Please select "Products" from the dropdown and click the button "Synchronize posts taxonomies".

If this does not solve the issue, we might need to consider testing further options.

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private response form looks like this:
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Next time you reply, click "I still need assistance."

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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas