Hi,
There is a section on my page where part of it shows up as text that i can translate in WPML, and the other part, which is an element css in Divi model, does not show up in WPML as being able to translate. WPML support previously said that these elements are not possible to translate through the plugin.
However - when I edit the english text of the first part and reorder the elements, and update the WPML translation, the entire css element (that i have no way to translate through WPML), changes to the original language (ENGLISH), instead of staying in the translated language.
The only way I found to correct this, if i want the first part to be updated, is to revert to the last time the page was revised and start all over again manually.
The issue is in the translated version: hidden link
if you click on the bio of the people, you can see it appears in english. When I had already manually gone in and translated on the page to hebrew since WPML gives no option to translate this content. I don't see why it would revert to english when it doesnt give me the option to even translate.
I need to reorganize this section on 10 pages in both languages on the website. I would like that the second part (see screenshot) does not change to the original language and stays the same, since there was no way in WPML to add the translations anyway. How can I do this?
Languages: English (English )Spanish (Español )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello, welcome to the WPML support Forum!
While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
If I understand correctly, you are mixing translation methods on this page. Sometimes you edit the translation using the manual editor, and sometimes using the translation editor. Is this correct?
If so, this is the expected behavior of WPML. We recommend using only one of the translation methods on each page, as mixing them will cause the translation editor's translation to overwrite the manual translation.
In this case, it would be necessary to translate this specific page only with the manual editor, or find a workaround that works with this element.
Could you give us more details on this specific element? Is it added by Divi core or some other addon? We need to understand it better to find out why it is not possible to translate this element with the translation editor.
Hello,
Thanks for your reply!
So the page was originally translated in WPML. However, not all of the text on the page is included in the wpml editor, so I had to go in manually after the page was created to the translate.
We are manually updating images and rearranging the order of the page in it’s original language english -- since the text is not being changed. These changes need to be made on the translated page as well. But what is happening is that it also automatically updates the hebrew page’s text that I don’t have access to in WPML.
The text i dont have access to is a divi element called Divi Modal Popup. See attached.
At this point the pages are already translated (using WPML and what did not work, I did manually), but the issue going forward is making edits to images and rearranging the elements.
1. How can I make the updates to images and reordering without it changing other parts on the translated page that I dont have access to in wpml?
2. alternatively, how do i manually make these changes (not ideal at all as i have to do it twice on both and it’s a time consuming) only on the original language page and not have it update the translated page?
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
The admin account of the staging site isn't correct. Then I download the backup file and restore it on my demo site. After taking a look, I see the popup is created by the module DP Modal, from the plugin Divi Plus.
You can add the custom XML configuration code below to WPML > Settings > Custom XML Configuration to register the modal shortcode for translation:
This plugin is not available in our list of compatible plugins, which you can check here https://wpml.org/plugin/
I also suggest you contact the plugin author and ask them to join our Go Global program where our Compatibility developers will help them to make their product compatible with WPML. https://wpml.org/documentation/support/go-global-program/
Look forward to your reply.
Thanks
The topic ‘[Closed] URGENT issue with translated text reverting to original language’ is closed to new replies.
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