URGENT Login details

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to log in to their WPML account using an email and password because their account is linked to their Google account.
Solution:
We recommend the following steps to switch from Google sign-in to email and password login:
1. Log in with Google at https://account.wpml.org
2. On the Profile Page, scroll to Account Linkage
3. Click "Disconnect"
4. Log out
5. Log in using email + password
6. If the password is forgotten, use the Forgot Password option.

If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 3 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
December 17, 2025 at 11:42 am #17670736
fleurD	It looks like my account does not have a usable password, i cannot login nor change my credentials. urgently need help.
December 17, 2025 at 1:22 pm #17671123
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for contacting us Your WPML account is currently linked to your Google account. For this reason, you should log in using the social sign-in option, specifically “Continue with Google.” When an account is created or accessed through Google sign-in, no separate WPML password is generated. As a result, there is no password available to reset. If you prefer to log in with an email and password instead, please let us know and we will be happy to guide you through the available options. Regards, Carlos
December 17, 2025 at 10:51 pm #17673024
fleurD	Hi Carlos, Thank you kindly for your response. I wish to log in with an email and password. Can you please assist with this? Thank you
December 18, 2025 at 11:34 am #17674443
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Please follow these steps: 1.- Log in with Google → hidden link 2.- On the Profile Page, scroll to Account Linkage 3.- Click “Disconnect” 4.- Log out 5.- Log in using email + password 6.- If password forgotten → use Forgot Password Can you confirm that you can now log in using email + password?