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Last updated by Andrey 1 week ago.

Assisted by: Andrey.

Author Posts
April 21, 2026 at 3:17 pm #17984947

khalilk-2

Hello,

I am opening this new ticket because the situation is critical.

WPML Multilingual CMS and WPML String Translation are both INSTALLED and ACTIVE.

I still get the error: Table 'wp_icl_strings' doesn't exist.

When I try to access any WPML settings or the Support page, I get: "You are not allowed to access this page."

My site (ourtur.com) is broken with 404 errors.

I cannot provide Debug Info because I am locked out of the WPML settings. Please help me recreate the database tables manually or check why the plugin is not creating them on my Hostinger server.

Thank you.

April 21, 2026 at 8:14 pm #17985318

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please follow the workaround below to create the required database tables:
https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/

Before proceeding, make sure to take a full backup of your site and database.

April 21, 2026 at 9:07 pm #17985336

khalilk-2

Subject:

Update: Applied the fix code and providing the Debug Information

Message:

Hello,

Thank you for your previous response.

I would like to update you that I have already tried applying the custom code snippet you provided (using WPCode), but unfortunately, the issue persists and the error Table 'wp_icl_strings' doesn't exist still appears.

However, I am now able to access the Debug Information page. Please find the details below so you can analyze the environment and help me resolve this database issue:

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As mentioned before, my site is currently showing 404 errors due to these missing tables. I have a full backup ready. Please let me know the next steps to fix the database.

Best regards,

Capture d’écran 2026-04-21 161621.png
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April 22, 2026 at 3:21 pm #17988297

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

From what I can see, WPML has just been activated on your site, and no translations have been created yet. In this case, I recommend resetting WPML and configuring it again from scratch.

Please follow these steps:

1. Go to WPML → Support and click the Troubleshooting link
2. In the Reset section, select the checkbox “I am about to reset all translation and language data”
3. Click Reset and deactivate WPML

You can find more details here:
https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset

Before making any changes, please ensure that you back up your database first.