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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 replies, has 2 voices.

Last updated by Carlos Rojas 1 year ago.

Assisted by: Carlos Rojas.

Author Posts
July 5, 2024 at 10:08 am

constantinS-4

Background of the issue:
We've encountered an issue while using your service on our site. After updating WooCommerce from Version 8.5.0 to Version 9.0.2, we noticed that the product variation, product description, and product short description become invisible when we select the French language. However, when English is selected, these elements display properly. This issue is present on the backend (product page), while the frontend appears to be functioning correctly.

For your reference:
- Video: hidden link
- Screenshots:
- English Selection: hidden link, hidden link
- French Selection: hidden link, hidden link

Site URL: hidden link

Link to a page where the issue can be seen: hidden link

Symptoms:
After updating WooCommerce, product variation, product description, and product short description become invisible when the French language is selected. This issue occurs on the backend product page, while the frontend appears to be functioning correctly.

Questions:
Why do product variations, descriptions, and short descriptions become invisible in the French language after updating WooCommerce?
How can we resolve the issue of invisible product details in the French language on the backend?

July 5, 2024 at 11:30 am
July 5, 2024 at 11:31 am #15898325

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,
Here is the forum ticket where we will continue working.

I have set your next message private so you can share the access credentials to the newly created staging site.

Looking forward to your message.