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This topic contains 5 replies, has 1 voice.

Last updated by ingridT-3 2 months, 1 week ago.

Author Posts
March 10, 2025 at 1:53 pm #16796882

ingridT-3

Background of the issue:
On vivarapro.nl, I have created a German language environment to redirect visitors who come in directly from vivarapro.de to the German language on the website. For vivarapro.com, visitors are redirected to the English language environment successfully.

Symptoms:
Visitors coming from vivarapro.de are redirected to the Dutch language environment instead of the German language environment.

Questions:
Can you find out why visitors from vivarapro.de are not being redirected to the German language environment?

March 10, 2025 at 1:53 pm #16796900

ingridT-3

not working still

March 10, 2025 at 6:29 pm #16798038

Marcel
WPML Supporter since 02/2019

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

I checked the redirect route, and it returned a 200 OK status. However, it looks like the SSL certificate might be causing an issue: hidden link

For more details, see:
hidden link

Could you please check your .htaccess file and web hosting panel for any custom rules that might be affecting the redirection, particularly in case the SSL certificate is invalid?

Best regards,
Marcel

March 11, 2025 at 10:09 am #16800644

ingridT-3

Hi Marcel,

We checked the .htaccess file and hosting, but all seems ok there. So this could almost nog be the problem.

What we see in WP admin panel, is that the German language is 'not valid'. Maybe that could be the issue?

I created a Admin user for you as well:

Username: Marcelwpml
Pass: 67UxCzKkegq(wGdvtABSM#m5

Best regards
Roel
Eijdems Internet

Schermafbeelding 2025-03-11 110138.png
March 11, 2025 at 10:14 am #16800693

ingridT-3

In the meanwhile the store is valid.

March 11, 2025 at 10:22 am #16800749

ingridT-3

And reverted automaticly again to 'not valid'

March 11, 2025 at 3:19 pm #16802603

ingridT-3

the difference between www. and non www. in the several domainnames occured some problems hosting wise. It caused a redirect.