This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to use WPML to translate content from another plugin.
Solution:
We recommend following these guides to get started with translations using WPML:
The content translation for the plugin depends on how the plugin's content was added. If you're having trouble finding strings that don't appear on the String Translation page, this guide may be useful:
Finding strings that don't appear on the String Translation page
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.