Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 7:00 – 12:00 -
- 13:00 – 16:00 13:00 – 16:00 13:00 – 16:00 13:00 – 16:00 13:00 – 16:00 -

Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: 

This topic contains 30 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 day, 4 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
September 19, 2024 at 8:29 am
September 19, 2024 at 12:06 pm #16198523

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there.

I still couldn't get the copy. It seems there's a conflict with your theme, when creating the copy. I'm getting an error message that indicates that.

Please make a full website backup, temporarily deactivate the theme and create the copy using Duplicator. Let me know when you're done, I can login and download it myself.

I suspect there's some conflict with your child theme. I'll investigate that.

September 19, 2024 at 1:06 pm #16198910

amigosS

Hello, oh ok, you sure ? We're using a child theme of (up to date) Hello by Elementor.
I can do it if you want but the pro version is disabled so I can't do it. Any way you could leave that activated during the process ?
thank you

September 19, 2024 at 2:55 pm #16199745

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

The Pro version is not disabled. I took a screenrecording, showing you the steps you must take to create a copy:
hidden link

I excluded the media folder, as it is not related to the problem itself. That's optional, though.

The error indicates that the issue is related to the theme, that's why I think it's worth trying to create the package while it is deactivated. You can activate a standard WordPress theme, like twenty twenty-one. Make sure to have a full website backup before proceeding.

Let me know.

September 19, 2024 at 3:24 pm #16199933

amigosS

Alright, this is building at the moment. Can you activate the private message so I can send you the link as soon as I get it ?
Thank you !

September 19, 2024 at 3:25 pm #16199935

amigosS

Ok sorry, I got a timeout error.. Not sure I can do it :/

September 19, 2024 at 3:28 pm #16199985

amigosS

Sorry again, this keeps building. I think the building page got "time outed" but as soon as I got back I saw it was still building. keep you posted.

Capture d’écran 2024-09-19 à 17.26.51.png
September 19, 2024 at 4:30 pm #16200262

amigosS

All is done, need the private message to send you the link.
Thanks !

September 19, 2024 at 7:33 pm #16200677

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

That's great. Thank you so much for your cooperation 🙂

I've enabled the private field.

September 19, 2024 at 8:44 pm
September 20, 2024 at 12:55 pm #16203074

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

I asked for access with my lucas.v@********ms.com e-mail.

Let me know.

September 20, 2024 at 1:19 pm #16203175

amigosS

Should be ok now

September 20, 2024 at 5:44 pm
September 23, 2024 at 8:01 am #16207818

amigosS

Hello, sorry I didn't see your message. I just started the migration.

September 23, 2024 at 9:20 am #16208188

amigosS

Hello, it seems that the "overall migration" has stopped at 60%. All the rest if fine but this didn't move for a while now. Should I start again ?