WC Email Notification showing multiple languages

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Known issue

This topic contains 10 replies, has 0 voices.

Last updated by boyanK 16 hours, 37 minutes ago.

Assisted by: Kor.

Author	Posts
July 29, 2025 at 12:51 pm
boyanK	Background of the issue: I am trying to manage email notifications for two connected websites, now separated, viviscal.bg and viviscal-store.com. Viviscal-store.com is translated into several languages. When sending a confirmation email for an order, the email received by the customer is a mix of languages, including English, Bulgarian, and the language in which the order was made. We have already provided access to the website for further investigation. The issue can be seen at the following link: hidden link. Symptoms: The email notifications sent to customers are a mix of multiple languages instead of being in the language of the order. Questions: Why are the email notifications showing multiple languages? How can I ensure the email is sent in the correct language?
July 29, 2025 at 1:31 pm
July 29, 2025 at 1:34 pm #17279142
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. The chat was disconnected. That is why I turned the chat into this ticket. I performed the changes needed for the erratum below on the website: https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/ Would you please test now by sending an order and see if the Email is showing one language instead of the mixed languages? Thanks.
July 30, 2025 at 10:24 am #17281498
boyanK	Hello, Thank you for making a ticket! The problem is still there.
July 30, 2025 at 12:54 pm #17282143
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, If the issue is still there, I'd appreciate it if you could test the steps below: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . Woocommere . Woocommerce Multilingual . WPML Multilingual CMS . WPML String Translation - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.
July 31, 2025 at 8:41 am #17284202
boyanK	Hello, This has already been done. We worked on the same case for a long time with your colleague - KOR, but the topic was closed. Making a copy is not within our capabilities. Your colleague has copied the site, there you can safely look for the problem. If you wish, you can copy our site as well. I hope to receive adequate support, because this problem has been here for more than 3 months
July 31, 2025 at 1:38 pm #17285206
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I asked my colleague Kor to take a look into this as he seems to be more familiar. Thanks.
August 1, 2025 at 7:22 am #17287142
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm Kor and I will be handling your case from now on. Sorry the last ticket was closed due to inactivity. Since it's been a while since I last checked your site, could you please grant me permission to create a new copy of it?
August 1, 2025 at 11:26 am #17288079
boyanK	Hello, We splited the 2 sites on separate domains. Each one is individual. We give you permission to create a new copy.
August 4, 2025 at 8:22 pm #17294725
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I have the copy of the site and I will check and come back to you as quickly as possible.
August 5, 2025 at 5:54 pm #17297624
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked, and could you please try completing the string translations listed below? This is one of the strings that I identified that requires translation. hidden link Also, we don't really understand the language that you're referring to, and we're hard time trying to identify the issue. Based on your screenshot that you've provided, could you list the strings that are translated but do not reflect the email notifications that your client receives?
August 6, 2025 at 6:53 am #17298560
boyanK	Hello I am sending you the picture again. All the text that is underline is in Bulgarian. In this order it should be in Croatian, or the language the order comes from. Even the names of the products are changed in Bulgarian, when we change the order status to "Completed". We try to find this strings, but we coudn't. I translated the string you asked.