we have a very slow loading on variable product

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Known issue, WCML

This topic contains 6 replies, has 3 voices.

Last updated by Waqar Ali 1 year, 1 month ago.

Assisted by: Waqar Ali.

Author	Posts
February 27, 2024 at 7:52 am #15347495
komang-kusumah	Hi. we currently developed a wpml + woocommerce site. we have a very slow loading on variable product i've dig into it, the slow load caused by get_available_variations() function we tried disable wpml and it runs normally
February 28, 2024 at 12:05 am #15351650
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
February 29, 2024 at 7:03 am #15356376
komang-kusumah	Hello hello, i have new information that might helps, on wcml settings (woocommerce > woocoommerce multilingual & multicurrency), if i disable multicurrency mode, the variable product page load so much faster. i hope this helps
March 1, 2024 at 9:42 am #15361851
Waqar Ali	Hi, Thank you for sharing these details. I've performed some troubleshooting and research and can confirm that this issue has already been reported. Its fix will be covered in the upcoming release of the WooCommerce Multilingual & Multicurrency plugin's version 5.4.0. Although we don't have a time estimate to share for the release, you can use the code change to the plugin's core files, as suggested in this forum reply: https://wpml.org/forums/topic/variable-products-take-a-long-time-to-save/page/2/#post-15287026 Important: Please make a complete backup copy of the production website, before making changes to the plugin file. regards, Waqar
March 4, 2024 at 3:30 am #15367468
komang-kusumah	Hi Waqar, i did update the code but it seems like it doesnt solve our problem. loading translated variable products is still very slow hidden link note: i'm a developer myself, so if our discussion can be more technical if needed. i really need this to be solved. Cheers, hendra
March 4, 2024 at 4:31 am #15367484
komang-kusumah	Hi, why is it marked as fixed?
March 4, 2024 at 12:01 pm #15369233
Waqar Ali	Hi Hendra, Thanks for writing back. I've set the ticket status to 'Fixed in next Release' (not fixed) because the slow loading issue while editing a variable product in the admin area, has been identified and is planned to be fixed in the future release of the WooCommerce Multilingual & Multicurrency plugin's version 5.4.0. After making the suggested code change, are you experiencing slow loading on the front end or the product edit screen in the admin area? Are you experiencing this on a particular device or browser? I've tested the product that you shared on a couple of different browsers and couldn't notice any exceptional performance delays, either on the front end or the back end. ( I tested this as a logged-in user as well as a guest visitor ) Would it be possible for you to share a quick screencast showing how it is loading for you so that we can get some context? regards, Waqar