We have multiple issues with the translated pages.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing multiple issues with their translated live pages, including non-updating links, sliders, and WooCommerce product details on translated pages. Additionally, some translated pages require multiple saves to update the displayed text.
Solution:
We recommend the following steps to address these issues:
1. Make a full backup of your website.
2. Switch to the Twenty Twenty-One theme.
3. Deactivate all plugins.
4. Navigate to WPML > Support > Troubleshooting, select "Product" from the drop-down list, and click on "Synchronize posts taxonomies".
5. Delete the problematic product (e.g., PADI Rescue Diver).
6. Switch back to your original theme (Divi Child).
7. Reactivate all plugins.
8. Recreate the product and its translations.

This process aims to resolve specific issues tied to the product that may not occur with newly created products. If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Documentation request

This topic contains 38 replies, has 3 voices.

Last updated by Lucas Vidal de Andrade 1 year ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
July 15, 2024 at 6:44 pm #15956307
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, I'm still analyzing your issues, individually. Can you please restore the staging version you shared with the latest version of your website? I just want to make sure that I'm working on an exact copy of your current website. Let me know.
July 22, 2024 at 4:06 am #15984508
carstenN-8	Hi there, I sent you the new staged site to the other topic.
July 22, 2024 at 5:23 pm #15988206
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, This issue also looks like it's an specific bug with this specific translation, on the "PADI Rescue Diver" product. Please make a full website backup and follow these steps: 1. Update all your plugins and themes to the latest version; 2. Completely delete all the translations of the product. Go to your products tab, change the language in the top bar and send the translations to the trash. 3. Completely remove all translations of the product from the trash. Delete them permanently. 3. Recreate all translations; Check again the product, and let me know if it's working as expected.
July 24, 2024 at 6:09 am #15995883
carstenN-8	Hi there, It seems this didn't work. 1. After deleting and recreating the translation, the font type has changed and the product is still unavailable. See pic 1 & 2
July 24, 2024 at 6:26 am #15995949
carstenN-8	As an additional issue, after the new translation was completed, all product variations have the same price.
July 24, 2024 at 9:37 am #15997323
carstenN-8	The Chinese translation appears different from the German translation. The prices for the variations change, but 2 out of 4 display the message: "Sorry, there are no products that match your selection criteria. Please try other search criteria."
July 26, 2024 at 5:08 am #16006602
carstenN-8	Hi there, It seems that this issue has become a general problem. Please take a look at these links: The other page is: hidden link Chinese translation: No product variations are shown. Dutch translation: No product variations are shown. German translation: Variations are shown but do not appear to be translated. The other page is: hidden link Chinese translation: No product variations are shown. Dutch translation: No product variations are shown. German translation: Variations are shown but do not appear to be translated.
July 26, 2024 at 5:10 am #16006608
carstenN-8	Here is a new, fully up-to-date staged site. wpmlnew.crystaldive.com
July 26, 2024 at 2:19 pm #16009004
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for sharing your results. I was finally able to download a copy of your website, so there's no need for the staging version as of right now. After thoroughly testing different options, there's a a solution I'd like you to test please. Please make a full website backup and do the following: 1. Switch to the Twenty Twenty-One theme; 2. Deactivate all your plugins; 3. Go to WPML > Support > Troubleshooting, select "Product" on the drop-down list and click on "Synchronize posts taxonomies" (check image); 4. Delete the product that presents the issue (PADI Rescue Diver); 5. Switch to your theme Divi Child; 6. Activate all plugins; 7. Recreate the product and translations; I know this is quite some work, so I greatly appreciate your cooperation. To give you some context on the issue: I wasn't able to reproduce the problem with newly created products, which indicates that this error is specific to this product (maybe because of some bug or issue that is resolved by following the steps above). Every time I created variable test products, there was no issue with variations sync, so the problem seems to be resolved. Please let me know if that solves the issue for you.