Website home page is still changing language when it shouldn't be!!!

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 40 replies, has 0 voices.

Last updated by Kor 1 day, 21 hours ago.

Assisted by: Kor.

Author	Posts
July 24, 2025 at 10:23 am #17266881
jeromeL-18	Hi, I have done all of that and revert it to what I did yesterday. Hopefully that will stay. I am going to change another page and see what happens
July 24, 2025 at 10:25 am #17266915
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	ok, please let me know how it goes.
July 28, 2025 at 8:42 am #17274117
jeromeL-18	Hi Kor, Hope you're well. Sadly, we still have some issues with the website. As I mentioned last week, it appears that any changes I make are reverting to their original state. Last Thursday, I made changes to the home page and the client's page in the FR environment, but it still doesn't take effect. See the video here and how I had to go back to the revisions to make the necessary amendments. As well, if you check the video it says that I last made changes on the 25th of July, and I was not even working that day. hidden link
July 29, 2025 at 3:10 pm #17279611
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the reason why this is happening. I regret any inconvenience caused, but to proceed with further troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
July 31, 2025 at 7:09 pm #17286495
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I have the copy of the site and I will check and revert back to you as quickly as possible.
August 1, 2025 at 6:30 pm #17289309
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I still need more time to test this as I’m unable to replicate the issue on my local dev site. I made some changes to the FR homepage and waited a day and the changes did not revert. I’ll try a few more edits to confirm everything is working as expected and will get back to you as soon as possible.
August 4, 2025 at 8:17 pm #17294720
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Everything is working fine on my local server. I suspect that multiple users are working on the site simultaneously, which may be causing your changes to be overwritten. Could you please review your list of administrators and ask them to avoid opening the Elementor editor while you’re working? The editor may autosave at random intervals, which can unintentionally overwrite your changes.
August 5, 2025 at 10:59 am #17296224
jeromeL-18	Hi Kor, Thank you for your help. I just removed everyone who should not be there, and I am the only administrator. To be honest, apart from me, I don't think anyone has access to the backend or done any changes, as it's only me working on the website. As well, I have reworked the French Home page and the Clients page instead of going back to the revisions, hoping that now will stay.
August 5, 2025 at 2:44 pm #17297036
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Let me know how it goes.
August 6, 2025 at 3:58 pm #17300407
jeromeL-18	Hi Kor, Hope you are well. I just checked the FR site, and all changes I made yesterday to the home page and the clients page have been overwritten. Some time ago, you suggested we add something to the code ? Do you think this could be overwriting my changes? I haven't done anything since I published those changes yesterday, and nobody has accessed the backend either.
August 7, 2025 at 5:55 pm #17303597
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Based on the Elementor editor history, I can only see your edits made to the page content, as shown in the attached screenshot. Let’s try one last method to see if it helps. Please restore the page using revisions and backup the site. Then, disable page revisions by adding the following custom PHP code to your server’s wp-config.php file: define( 'WP_POST_REVISIONS', false ); Then, we'll recheck to see if the issue persists. If the issue comes back, I will escalate this further to our 2nd Tier Support for further investigation.