Website home page is still changing language when it shouldn't be!!!

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This topic contains 49 replies, has 0 voices.

Last updated by Kor 7 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
July 17, 2025 at 9:34 am #17244721
jeromeL-18	I only removed a sentence from the Clients page (hero section - top) in the FR version. So I didn't changed anything in the EN version. But this language change triggers even if we do not change anything in the website.
July 17, 2025 at 9:36 am #17244726
jeromeL-18	There's the photo. the sentence in the yellow square is what I tried to removed, and now is back there
July 17, 2025 at 4:01 pm #17247107
Kor	Thanks for your reply. I've restored the English language homepage for you here: hidden link The page is now correctly set as the primary language. Could you please record a screen recording using the free tool hidden link while editing the homepage, so I can check what went wrong?
July 22, 2025 at 9:22 am #17258444
jeromeL-18	Thank you, I have been OOO. I will make the changes that are needed and recorded it with loom to send it over.
July 22, 2025 at 9:23 am #17258451
Kor	Thanks for your reply. Alright then, please let me know how it goes.
July 23, 2025 at 2:54 pm #17264561
jeromeL-18	Hi Kor, After the change you made, now the FR site is changing to English. You can see in this video that the FR home page is part English part FR. This was the same issue we had 2 months ago but then our IT manager changed something and the FR site was fine but the UK kept changing to FR language as you saw on my previous messages. Now the UK pages stays in EN but the FR page has a mix of both languages. Please we need a solution as this can't stay like that. hidden link
July 23, 2025 at 3:42 pm #17264674
Kor	Thanks for your reply. It appears the page was originally translated using the Advanced Translation Editor before being switched to manual translation. I believe some remnants of the previous translation are causing the content to display in English on the French page. I’ve switched it back to the Advanced Translation Editor, and the content now displays correctly. Could you please check and let me know if it works on your end as well? In the meantime, please update the Elementor plugins to the latest version.
July 23, 2025 at 3:55 pm #17264699
jeromeL-18	Hi Kor,, I can see that the page is back in FR. It needs some adjustments. I also updated the elementor plugin. What I want to know is if the Advanced Translation Editor is doing automated translation or no? As well, what happens if we change it back to manual? What's the difference between them? We want to be able to translate what we need to but edit the pages as well, as not all the solutions we offer in the UK are the same ones in FR. You can see as an example, the FR home page has still a solution in EN but because we don't need it in France.
July 23, 2025 at 3:59 pm #17264715
Kor	Thanks for your reply. Yes, you can switch to manual translation if you need a different module or design on the French page. https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ I recommend backing up the site first. Then, switch the translation method to manual (let me know if you need help with this). Once done, you can make the changes directly on the French page. Please let me know how it goes.
July 23, 2025 at 4:14 pm #17264822
jeromeL-18	Hi Kor, Yes this is a little bit complicated for me as we are using elementor, which means that what's described in the knowledge base article you sent me is not really that helpful. And for what you say I think all page have been edited with the advance translator, and not all of them are the same. So If I change all to manual that means that all the FR pages will turn to EN? but I can just edit edit the text in elementor and translate it myself? See warning message when trying to edit a translated page.
July 23, 2025 at 4:18 pm #17264843
Kor	Thanks for your reply. Please refer to this screen recording that shows you how to manually edit the translated page hidden link . Keep in mind that I've switched it to manual translation for you and if you switch it back to Advanced Translation Editor, your manual changes will be overwritten.
July 23, 2025 at 4:23 pm #17264862
jeromeL-18	Great thank you. I will edit this page and take it from there then. I will try different pages and see what happens
July 23, 2025 at 4:24 pm #17264877
Kor	Thanks for your reply. Please don't forget to backup. Let me know how it goes.
July 24, 2025 at 9:24 am #17266634
jeromeL-18	Hi Kor, Hope you are well. This morning the website was working but something happened with the FR home page. Is still in FR but all my changes from yesterday got overwritten. As you can see on one of the images is says Le platform... which is how it was yesterday until I change it. If you see the images with the revisions it says that 'leo' made changes or something today which it makes no sense as I am the only one logged in. And if i click on my revision 17hs ago it goes back to how I left it yesterday with all the changes. Can you have a look please?
July 24, 2025 at 9:35 am #17266756
Kor	Thanks for your reply. I've checked and this "leo" user last login is on February 6, 2025 10:19 as shown here hidden link . Based on the Elementor revision history, this user reverted the translation. I'm also confused here and this isn't a known issue. Could you backup and remove this Leo user? Then, forward all "leo's" posts to your account at sofia.solti@lavenpartners.com Also, please remove the users listed below. WPML_Support WPML_Support_Paola

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