Website not detecting credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where their website is not detecting the available translation credits despite having sufficient credits. The website continuously prompts for more credits, and clicking the option indicating that credits have been added does not resolve the issue.
Solution:
If you're experiencing this issue, we recommend you try the following steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the new key, paste it into the input box on your site, and press the Register button.
Additionally, to ensure WPML and other plugins operate smoothly and to avoid unexpected errors, add the following line to your wp-config.php file to increase the WP memory limit:

/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

Place this line right before:

/* That's all, stop editing! Happy blogging. */

You can confirm the WP memory settings from the WPML >> Support page.

If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Credits

This topic contains 2 replies, has 1 voice.

Last updated by Noman 1 month, 3 weeks ago.

Assisted by: Noman.

Author	Posts
February 21, 2025 at 1:16 pm #16733688
grahamJ-2	Background of the issue: I am trying to automatically translate new posts/pages on my website, but it seems that the website is not detecting that we have enough credits. The issue can be seen on this page: hidden link Symptoms: The website is always saying that we need at least X credits, but we have 4x more than what is required. When I click the option that says we already added more credits, nothing happens. I expected to see translated options, but instead, I got only the default option. Questions: Why is the website not detecting the available credits? How can I resolve the issue of the website not recognizing the added credits?
February 21, 2025 at 1:18 pm #16733770
grahamJ-2	Hi, about the requests pre-ticket About memory, don't think it's related to that - Don't see any memory errors About the plugin update - I tried to update that, but i don't see any available update for WPML plugins on my wp-admin dashboard
February 23, 2025 at 9:08 am #16737468
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6 It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button. - To work WPML and other plugins smoothly on your site and to avoid unexpected errors please add this line to your wp-config.php file to increase WP memory, wp-config.php file is located in the root of your WP install: /* WP Memory Limit / define('WP_MEMORY_LIMIT', '256M'); You can add it anywhere in your file. I recommend placing it right before the following line: / That's all, stop editing! Happy blogging. */ You may confirm WP memory from WPML >> Support page. Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you