[Closed] when clicking the pencil icon from within the editor, I'm redirected to the Translation Queue page

Hello,

Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Thanks,
Drazen

Hello,

thanks.

Something has changed the capabilities of the role, either by code, some plugin or etc.

For example, I do not have access to the Theme file editor, or plugins > Add new, so this role doesn't have default role capabilities by WordPress.

This also has not added all the needed WPML capabilities for this role and causing issue you have reported. You can try adding all from the URL I shared in my last reply.

Otherwise, I would need to test and further check this, but you need either to reset this role capabilities so I have default WP admin access or provide FTP access.

Regards,
Drazen

Hello,

I am pretty sure that is what is causing the issue since we have had similar if not the same issues in the past.

1) Can you try to create now new user without the extra plugin that is adding custom roles?

2) I would need FTP to try some solutions, but you can try them also if not possible to provide FTP:

a - https://wpml.org/errata/wpml-custom-role-based-on-the-editor-role-cannot-edit-translations-and-behave-as-editor/

b- Add the below code the functions.php

add_filter('wpml_user_can_translate', function ($user_can_translate, $user){
	if (in_array('editor', (array) $user->roles, true) && current_user_can('translate')) {
		return true;
	}
	
	return $user_can_translate;
}, 10, 2);

Visit frontend, and try again

c- Add the below code the functions.php

function wpmlsupp_1706_reset_wpml_capabilities() {
    if ( function_exists( 'icl_enable_capabilities' ) ) {
        icl_enable_capabilities();
    }
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Visit frontend, and try again

Please try and let me know how it goes.

Regadrs,
Drazen

Hello,

I am insisting since I am pretty sure something is wrong with this role or its capabilities have been somehow corrupted, so this is why this issue happens.

We have had similar if not the same cases before, and most of the time issues are with custom roles and 3rd plugins used for adjusting roles and capabilities.

Anyway, is it okay if I take a copy of your website and check it out further?

Thanks,
Drazen

Hello

I am afraid I cannot do much more or check in these circumstances.

I need to take a copy to check further and then escalate to 2nd tier.

Regards,
Drazen