 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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My apologies, I just realized that there was an error in my last comment.
I wrote I would "not" escalate the issue, but I meant "now".
The issue has been escalated internally and I will contact you again, once I receive feedback from the team.
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 alexandreN-10
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if i change the addons what about the data migration i will not loose my work so far i have done ?
because that plugin royal elementor concerns 90% of work i have done ?
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
Thank you for your message!
If most of your content is using widgets from Royal Elementor Addons then I can not suggest that you use another addon.
If you disable Royal Elementor Addons then the widgets from this plugin will no longer show up on the site. I suppose you would need to replace all widgets using widgets from another addon.
Also, we are constantly working on making all available Elementor Addons compatible, and we assure you that if issues occur, then we are here to help.
For now, please wait for the feedback from our team, as this seems to be a kind of an edge case, which I was not able to replicate on a new install of WordPress using the same plugins and the same content.
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 alexandreN-10
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okay i am still waiting your feedback to the issue
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
My apologies, as I could not find a solution. I am still waiting for feedback from second- tier support.
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
Hello,
Here is the reply from our Second Tier Support Team:
---
The issue occurs in
\WprAddons\Classes\Utilities::get_template_slug
in the file
wp-content/plugins/royal-elementor-addons/classes/utilities.php
In this case, Royal Addons is trying to find a template called "user-single-dance-studio-v1-page" by doing:
if ( ! $templates_loop->have_posts() ) {
if ( defined('ICL_LANGUAGE_CODE') ) {
$original_post = get_page_by_path($template, OBJECT, 'wpr_templates');
But this returns 'NULL' for $original_post and hence instead of returning '$template = null;' it returns '$template = "user-single-dance-studio-v1-page";'
As far as I can see, the template is defined in the option key "wpr_single_conditions"
Removing that option key fixes the issue.
---
This means you need to connect to the database, look for the option name "wpr_single_conditions" and delete its value from the table.
If you would like me to take another look into this, please let me know.
The issue is related to the plugin's code and it seems that this occurs if a template was deleted from the site, could this be?
I have seen similar requests on their support forum. Maybe you should open a ticket ton their forum and report our findings.
Best regards
Andreas
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 alexandreN-10
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yes Andreas take a look again and change what i want to make things work perfectly thanks
according to our different time zone it seems i am lacking of get back to you or respond in quick time can i share my WhatsApp number so if you reply in this support forum just let me know so i can come to respond you quickly because this issue take a lot time and we want a website to be up and run in next few days and we are stuck because we cant translate the content which is not seen on front end
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
The problem is now solved after I removed this specific entry from Royal Addons for Elementor from the WordPress Options table.
I suggest that you report this issue to Royal Addons for Elementor including the findings from our second-tier support team.
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alexandreN-10 |
hello Andreas i hope you are doing well big thanks for the support the problem is solved but there is one simple issue can you take a look on navbar assist us again i think it lacks the css class
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
I am glad to hear that we found a solution for the issue.
About the language switcher:
I need to investigate this issue further and would like to split it into a new ticket. You will receive an e-mail notification once I reply to this new ticket shortly.
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