Why my page is showing in english

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 11 months ago.

Assisted by: Kor.

Author	Posts
July 5, 2023 at 1:09 pm #13950955
Mario Mecarozzi	Why my hidden link page is showing in italian and showing error in english hidden link
July 5, 2023 at 6:28 pm #13953415
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. We need to enable debugging to check on the broken page https://wpml.org/documentation/support/debugging-wpml/ . If you need help with this, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
July 7, 2023 at 5:35 pm #13969763
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This is the correct URL when I checked. Is this what you're trying to achieve? hidden link - EN hidden link - FR
July 10, 2023 at 3:49 pm #14008113
Mario Mecarozzi	Hi, See provided screenshot with the working condition names. this we want to get working.
July 11, 2023 at 9:31 am #14012297
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site.

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