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[Closed] WooCommerce checkout problem

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This topic contains 1 reply, has 0 voices.

Last updated by Waqas Bin Hasan 4 months, 1 week ago.

Assisted by: Waqas Bin Hasan.

Author Posts
December 18, 2024 at 8:44 am #16524660

pagelandS

Background of the issue:
I am trying to proceed to checkout on my WooCommerce site, but the website gets disrupted. The issue occurs when WPML String Translation or WPML Multilingual CMS is active. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
When I click on 'Proceed to Checkout,' the entire website gets disrupted unless I deactivate WPML String Translation or WPML Multilingual CMS.

Questions:
Why does the website get disrupted when proceeding to checkout?
How can I resolve the issue without deactivating WPML plugins?
December 18, 2024 at 12:36 pm #16525946

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I can see the issue and can see a 500 Internal Server Error being thrown when the page tries update order information.

Before proceeding further, can you enable debugging in your site? See https://wpml.org/documentation/support/debugging-wpml/ for details.

Once enabled, retry to log the errors in /wp-content/debug.log file. Then you can either grab the last few lines (from end of file) or can upload the debug.log file to somewhere and share the link.

I'll also request to try try the following?

1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WooCommerce and WCML.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know and I'll try my best to further help you on the matter.

Regards.

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