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[Assigned] Woocommerce is not in stock in second language

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 7 replies, has 2 voices.

Last updated by kasperG 2 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 26, 2024 at 7:56 am

kasperG

Background of the issue:
The price for this product is 0 and it is not in stock
hidden link

But the product is in stock on the danish site (main language) hidden link.

This happens randomly. The issue fixes itself when the product is saved.

Symptoms:

Questions:

September 26, 2024 at 8:38 am
September 26, 2024 at 8:39 am #16223693

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have enabled the private reply so when the staging site is ready, provide it in the next reply.

Look forward to your reply.

Thanks
September 26, 2024 at 8:39 am #16223694

kasperG

We've set up the staging site: hidden link

Same credentials as production site.
September 26, 2024 at 12:01 pm #16224974

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you provide me few products links (at least 4-5) from staging where I can see the issue.

Look forward to your reply.

Thanks
September 26, 2024 at 12:06 pm #16225007

kasperG

Not sure how we should go about that. WPML is tied to hockeyshop.dk (main language) and hockeyproshop.de (second language). Kinsta only provides one URL, so not sure how you can access the german (.de) products.

Can you configure WPML to only use one domain for the staging-site?

September 26, 2024 at 12:30 pm #16225161

kasperG

I switched settings to use same domain.

Here are some products:

hidden link

hidden link

hidden link

hidden link
September 27, 2024 at 5:14 am #16228047

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for the links.

I updated this product: hidden link

And trying multiple things to replicate the issue, but I am unable too. I will keep monitoring.

Further, when I disabled all plugins, the site resulted in a fatal error, so to fix this I would need ftp details as well as the previous login details is removed due to some issues, so can you provide the details again in the next private reply.

I have enabled the private reply for you.

Look forward to your reply.

Thanks
September 27, 2024 at 7:53 am
September 27, 2024 at 12:52 pm #16229901

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am monitoring the site as of now, also, the login details is removed due to glitch, can you add the wp-login details too.

Thanks
September 27, 2024 at 12:56 pm