Background of the issue:
I am trying to manage our online store, which is available in Polish and English. We have noticed that product stock levels are not updated in the English version with 'Out of stock' information, even though the Polish version shows this product. Example links: Polish: hidden link English: hidden link Link to a page where the issue can be seen: hidden link
Symptoms:
The stock status of a variable product is not updated to 'Out of stock' in the English version of the site, while it is correctly updated in the Polish version.
Questions:
Why is the stock status not updating in the English version?
How can I ensure that stock levels are synchronized across languages?
Hello There,
Thank you for contacting WPML Support.
I understand that the stock information is not synchronized across the translated products. Could you please try the following steps to see if it helps resolve the issue?
1. Go to the "WooCommerce > WooCommerce Multilingual > Attributes" tab.
2. Select the Attribute from which the variations have been created.
3. At the bottom, you'll see a button to synchronize the attributes. Click on that button and complete the attribute synchronization.
4. Once done, go to the "Status" tab.
5. Scroll down a bit until you find a link named "Troubleshooting" and click on it.
6. Select the options marked in this screenshot( hidden link ) and click the "Start" button.
The steps above most of the time help in fixing issues related to Stock synchronization and I hope it will help in your case too. Please try and feel free to let me know if you need further assistance in this matter. I will be happy to help.
Thank you for instructions. I've done all the steps but unfortunately with no luck.
When I click the "sync product stock and status" function in the "troubleshooting" tab, the number changes from 448 to 0 for a moment, but when I refresh the page, it goes back to 448. I recorded a short video that shows this:
Hello There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
Thank you for the update! Please note that after running the WCML troubleshooting, it is normal to see the same number again. This number represents the total count of products/variations available for synchronization, not the remaining products/variations that need to be synchronized. I hope this clarifies the situation.
Upon rechecking the WPML Debug Info, I noticed that the field storing the stock information is set to "not translatable." This could be preventing stock information from synchronizing across languages. Please follow the steps below to address this and see if it resolves the issue:
1. Navigate to "WPML → Settings → Custom Fields Translation".
2. Click on "Show System Fields".
3. Once the page reloads, use the search box within the custom field translation section to search for `_stock`.
4. If the `_stock` field appears in the results, set its translation preference to "Copy" and save the changes.
5. After that, retry the stock synchronization process mentioned in my earlier response.
6. Open the default product and update it without making any changes.
7. Clear the caches from your site and browser then check again.
I hope these steps will help in solving the issue. But, if the issue persists, I'll be happy to take a closer look at the issue and assist you further in this matter.
As the issue persists despite trying the possible solution, a closer inspection will be required to understand the root cause of the issue.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Hi There!
Thank you for sharing the access details.
I’ve investigated the issue and identified the root cause. It occurred because the "Show only products with custom prices in secondary currencies" option was enabled in "WooCommerce > WooCommerce Multilingual > Multicurrency".
This setting ensures that only products with manually set custom prices in secondary currencies are displayed, rather than relying on the currency conversion rate. Since custom prices were not set for the variations, they did not appear on the frontend.
I disabled the option and the variation started to appear correctly in Ethe nglish language. Please check this screenshot: hidden link. To resolve this, you can either keep that option disabled or set custom prices for the variations in secondary currencies as shown in this hidden link">screenshot.
I hope it helps! Let me know if you need further assistance in this matter. I'll be happy to help.
