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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with WooCommerce functionalities on their Greek version of the site. Specifically, the minimum product quantity that can be added exceeds the actual stock, and the Availability Section is not displayed after selecting a product variation.

Solution:
We discovered that disabling the WPML String Translation plugin resolved the issue. The problem was likely due to incorrect translation of strings that are not meant to be translated because they are related to settings, not text. For example, strings like

woocommerce_allowed_countries

and

woocommerce_notify_no_stock_amount

should not be translated. We recommend the client to delete all such strings from the String Translation table. If the issue persists after cleaning up the table, we suggest setting up a test site with WPML to further investigate the problem. It may also be helpful to contact the plugin provider, such as Chrocoblock, for assistance with testing their plugin on the test site.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.

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This topic contains 40 replies, has 2 voices.

Last updated by Andreas W. 1 year, 5 months ago.

Assisted by: Andreas W..

Author Posts
February 6, 2024 at 3:08 pm #15272556

gkionousG

i have created also the dublicate for the Greek version, it works perfectly here in the sandbox

hidden link

February 6, 2024 at 3:22 pm #15272589

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

No worries about this error.

This refers to WooCommcerce > Settings >Advanced > Features > WordPress posts storage (legacy) which was not enabled by default on our sandbox.

The new option "High-performance order storage (recommended)" is set as default on all new WooCommerce installs.

I will run some tests today, try to recreate the issue and then get back to you.

February 6, 2024 at 3:35 pm #15272647

gkionousG

Maybe the plugin "WooCommerce Multilingual & Multicurrency" needs reconfiguration for the issue to be solved once and for all.

February 6, 2024 at 3:38 pm #15272655

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can not confirm an issue with the Availability Feature on my test site.

I see on your site the following message on the dashboard:

"Your Elementor Pro license has expired."

This also includes that your "JetWooBuilder" product template might not be working as expected, as you are not able to use PRO widgets without having Elementor PRO registered on your site.

Please register Elementor PRO and then test again.

February 6, 2024 at 3:40 pm #15272658

gkionousG

but it expired yesterday, it is not that one creating the issue!

February 6, 2024 at 3:41 pm #15272664

gkionousG

on the test site also there is no active pro licence, and it works perfectly, so the issue is something else

February 6, 2024 at 3:42 pm #15272681

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Ok, but I need to activate the Elementor PRO license to run further tests, as I can not yet confirm any issue on my tests.

Take note, that I imported the JetWooBuilder from your site on my sandbox and so far everything is working as expected.

February 6, 2024 at 3:54 pm #15272924

gkionousG

I understand, but the issue has nothing to do with the Elementor Pro version.

I see that the test site does not have any issues, and it works perfectly; maybe you should check the files to see if there is some misconfiguration; maybe it is the FTP files

February 6, 2024 at 3:57 pm #15272932

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I will continue checking, but please take note, that in the current state of your site, you will not be able to edit the widgets on your product template or use Elementor PRO features and this can cause unexpected issues, too.

February 6, 2024 at 5:01 pm #15273201

gkionousG

Thanks for informing me! i know that, and the dev will update the Licence as soon as possible. I hope you can fix it as soon as possible, as it has been 1 week since we opened the ticket..

February 6, 2024 at 5:11 pm #15273241

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

As I already took a copy of the site where the issue persisted in a minimal setup and I yet was unable to recreate the issue on a sandbox, it is kind of complex to find out what is causing the issue, but I should have an update for you tomorrow.

February 6, 2024 at 5:14 pm #15273244

gkionousG

Super! waiting for your great news!

February 6, 2024 at 5:28 pm #15273289

gkionousG

i found also this article:

hidden link

maybe it can help ?

February 7, 2024 at 9:44 pm #15279168

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can still not confirm what is causing the issue, but on my test site, on which it works, I am using Elementor PRO 3.19.1 while your site uses 3.19.0.

Please update Elementor PRO, then test again and let me know the results.

February 9, 2024 at 8:47 am #15284448

gkionousG

Thank you for your continuous efforts to resolve the issue at hand. As previously mentioned, I believe that the problem is not related to the version of Elementor PRO being used, nor to the licensing. Given this issue's ongoing nature, it seems that the root cause lies elsewhere.

Your expertise and understanding of WPML's intricacies are invaluable in this situation, and I trust that together we can identify and address the underlying problem. I look forward to any additional insights or suggestions you might have that do not solely focus on the Elementor PRO version upgrade.