This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needed to resend order details to a customer, but the email was sent in the main language of the website (Spanish) instead of the language in which the order was made (English).
Solution:
We explained that the emails sent to clients should be in the language of the order, and the emails received by the website admin should be in the language set in their profile. We recommended ensuring that all WPML plugins and add-ons are updated to the latest version, which at the time was 4.6.10, to benefit from the latest bug fixes and improvements. We provided a link to check the latest versions and instructions for updating:
We also reminded the client to backup their database before proceeding with the update.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the known issues and confirming that you have the latest versions of themes and plugins the problem persists, we highly recommend opening a new support ticket for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 7 months, 2 weeks ago.
Assisted by: Andrey.
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 Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |