WooCommerce password reset url not working secondary language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where the password reset URL for the English language on your WooCommerce site redirects to the login page instead of the password reset page.
Solution:
We have identified this as a known issue. You can find more details on our erratum page: Incorrect content displayed when WooCommerce endpoints are translated from non-English to English.
To address this issue, please follow these steps:
1. Navigate to WooCommerce > Settings > Advanced page.
2. Set your endpoints in English.
3. Go to WPML > String Translation page.
4. Translate your endpoints.
After completing these steps, if the problem persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

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Last updated by jaapd-2 5 months, 1 week ago.

Assisted by: Itamar.

Author	Posts
November 25, 2024 at 10:41 am #16439193
jaapd-2	Background of the issue: I am trying to fix the password reset URL for the English language on my WooCommerce site using WPML. The site is hidden link. Symptoms: The password reset URL for the English language redirects to the login page instead of the password reset page. Questions: How can I fix the password reset URL issue for the English language?
November 25, 2024 at 12:13 pm #16439599
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Can you please explain to me how to see this problem on your site? What are the steps I need to take to replicate this problem? It would be great if you also attach some screenshots. Regards, Itamar.
November 25, 2024 at 12:36 pm #16439748
jaapd-2	Hi Itamar, You can check it here: EN (2nd language): hidden link, is not working. It should show other page with form to enter emailaddress. NL (primary) does work: urban-goddess.com/mijn-account/wachtwoord-vergeten DE (2nd language) also works: hidden link Cheers, Jaap
November 26, 2024 at 5:12 pm #16446458
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks, Jaap. I want to check this problem on your site please. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
November 28, 2024 at 6:32 pm #16456673
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I'm consulting our second-tier supporters about this problem. I'll update you here once I have their reply. I appreciate your patience. Itamar.
December 14, 2024 at 4:51 pm #16513752
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'm sorry for the late reply here. If you still need help with this issue, please let me take a copy of your site. I must install a plugin like Duplicator or All In One Migration for this. Please let me know if you agree. Note: your site is now behind server protection, and I can't access it. Regards, Itamar.
December 16, 2024 at 8:15 am #16516174
jaapd-2	Hi Itamar, You could also use the staging site for this. Would that work? Cheers, Jaap
December 16, 2024 at 3:25 pm #16518033
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Jaap. You gave me access to hidden link, and this is the site I wanted to take a copy of. However, I can't reach it now. I get this error: DNS_PROBE_FINISHED_NXDOMAIN. Please see the attached screenshot. If you want to share with me access to this site or another that has the same problem with the lost password page in English, please go ahead. I'm enabling a private message for the following reply. Regards, Itamar.
December 17, 2024 at 4:49 pm #16522877
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I took a copy of your site and escalated this issue to our second-tier supporters. We'll keep you updated here on any news regarding this issue. I appreciate your patience. Itamar.
December 22, 2024 at 7:42 pm #16538393
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Our second-tier supporter informed me that it is a known issue. We have this erratum page about it. https://wpml.org/errata/incorrect-content-displayed-when-woocommerce-endpoints-are-translated-from-non-english-to-english/ The suggested workaround is the following. 1. Go to WooCommerce > Settings > Advanced page. 2. Set your endpoints in English. 3. Go to WPML > String Translation page. 4. Translate your endpoints. I couldn't check it on your staging site because I no longer have access. Please try it and let us know if it works. Regards, Itamar.
December 23, 2024 at 8:54 am #16539552
jaapd-2	Hi Itamar, The workaround worked. Cheers, Jaap