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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 2 replies, has 0 voices.

Last updated by Itamar 18 hours, 18 minutes ago.

Assisted by: Itamar.

Author Posts
November 25, 2024 at 10:41 am #16439193

jaapd-2

Background of the issue:
I am trying to fix the password reset URL for the English language on my WooCommerce site using WPML. The site is hidden link.

Symptoms:
The password reset URL for the English language redirects to the login page instead of the password reset page.

Questions:
How can I fix the password reset URL issue for the English language?

November 25, 2024 at 12:13 pm #16439599

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Can you please explain to me how to see this problem on your site?
What are the steps I need to take to replicate this problem?
It would be great if you also attach some screenshots.

Regards,
Itamar.

November 25, 2024 at 12:36 pm #16439748

jaapd-2

Hi Itamar,

You can check it here:

EN (2nd language): hidden link, is not working. It should show other page with form to enter emailaddress.

NL (primary) does work: urban-goddess.com/mijn-account/wachtwoord-vergeten
DE (2nd language) also works: hidden link

Cheers,
Jaap

November 26, 2024 at 5:12 pm #16446458

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Thanks, Jaap.

I want to check this problem on your site please.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

November 28, 2024 at 6:32 pm #16456673

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for the access details.

I'm consulting our second-tier supporters about this problem.

I'll update you here once I have their reply.

I appreciate your patience.
Itamar.