I use Woocommerce with 3 languages.
I don't translate my products, they are set to fallback as well as product visibility.
When a product is set to ocult, archive page shows as expected in main language.
In the other 2 languages, product is ocult but I have an empty placeholder in my grid.
First of all, sorry for the late reply due to a higher workload.
When you set your products to the "Translatable – use translation if available or fallback to default language", all products will be associated with the default language taxonomies. This is because this translation option doesn’t create products in the secondary languages, so no products will associated with the translated categories.
Sorry I didn't explain well my problem.
When I set a product to occult, I want it to be occult in all 3 languages, I don't need to duplicate it.
The problem is with the grid. In secondary language, when I have an occult product, I have an empty space in its place. If I have 2 occulted products I have 2 empty spaces and so on...
I send you 2 images of the grid with one occulted product. One is the main language with the grid as it have to show. The other one show is secondary language with empty space.
It's like the grid doesn't fill well.
I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
I checked the site but I couldn't find any clues yet. The first page of each shop translation shows 19 products while the default language shows 20 products, but the total number of products is the same in all languages.
Could you please try the following steps to translate the grid template and let us know if that helps?
- Go to WPML > Translation Management > and select the Elemento templates type (hidden link)
- Select the "Catàleg" template and send it for translation (hidden link)
- Translate it from WPML > Translations
1. Please let us know how the shop page was created. When we try to edit the original page with Elementor, it keeps loading and the editor doesn't open (Please check the attached image). This also happens when WPML is disabled.
2. Please check if the issue persists in a minimal environment by following these steps:
- Deactivate all the plugins that are not related to WPML (Keep Woocommerce enabled without any extensions)
- If the issue is gone, activate one by one to see with which one there is an interaction issue.
❌ Please backup your database and website before performing the above test ❌
Unfortunately, we couldn't find more clues regarding this issue. Our 2nd tier supporters suggest duplicating all products and checking if the issue is resolved.
If this doesn't work for you, we will escalate this issue to our developers for further debugging.
In this case, we will need a copy of your site so kindly create it and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/).
The plugin will create a package file that you can download and then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers for further investigation.
I try to duplicate the product I want to be be occult in English language and effectively it works.
I hope this will help to identifícate the problem but this is not the way I want my shop to work.
All the products in my shop are presented the same way in every languages so it makes no sense for me to duplicate them and I would like product visibility to work as fallback or no translate option.
