WooCommerce Subscription not working for both language when subscription is cano

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 1 year, 2 months ago.

Assisted by: Carlos Rojas.

Author	Posts
March 20, 2024 at 9:31 pm #15433854
guyB-9	I am trying to: Make WooCommerce Subscription unsubscribe users after expiration Link to a page where the issue can be seen: hidden link I expected to see: The course needs to be remove from user in both languages when the subscription ends. Instead, I got: One language is remove, the other one stays. Details: I sell a course in English (main language) and French using LearnDash, WooCommerce and WPML. The courses are duplicates of each other and when a student subscribes to one of the courses, they are added to both courses (French and English)> I worked on that last time and it works fine, one order, two languages added. But when the user cancels the subscription, only one language is deactivated. I can create an account for you in the staging website for investigation.
March 21, 2024 at 12:17 pm #15436209
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- According to the description of the issue, this seems to be a compatibility problem. In this case, we will need to reproduce the issue in a fresh new WordPress installation to rule out any other possible cause. For this reason, I have created a Sandbox site with a fresh new WordPress + WPML installation that you can access using this link: hidden link Please follow these steps on the Sandbox site: - Finish the setup of Woocommerce - Install and set Woocommerce subscription and LearnDash - Create a new test course and translate it - Create a test subscription and double-check if the issue persists or disappeared. Could you tell me the results of the steps described above? 2.- Please increase the WP memory Limit on your site. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/ You can add this to wp-config.php to increase WP memory:` /* Memory Limit / define('WP_MEMORY_LIMIT', '128M'); - Add it above the line / That's all, stop editing! Happy blogging. */ You can double-check the WordPress memory limit in WPML -> Support Looking forward to your message Regards, Carlos