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Supporter timezone: Europe/Rome (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Laura 2 days, 3 hours ago.

Assisted by: Laura.

Author Posts
July 7, 2025 at 9:11 am

filipposD

Background of the issue:
I am trying to upload a video to an image using the Woodmart theme on my WordPress site hidden link. Woodmart support suggested that the field woodmart_wc_video_gallery should be set to copy, which I did.

The default language was changed from english to greek. In a woocommerce product all the product fields remain locked in greek and not english. Adding the video from english does nothing, adding it from greek adds it to greek but not to english. So it seems like changes are not passed from the default language to the translated language.

If I add a product from the start then it works, but for already added products it does not work. I tried making a change and saving the product, saving the translation etc. but still the changes did not get passed to the translated language.

Symptoms:
In a WooCommerce product, all the product fields remain locked in Greek and not English. Adding the video from English does nothing, adding it from Greek adds it to Greek but not to English. Changes are not passed from the default language to the translated language. If I add a product from the start, then it works, but for already added products, it does not work.

Questions:
Why are the product fields locked in Greek and not English after changing the default language?
Why are changes not passed from the default language to the translated language for existing products?
How can I ensure that videos added in one language are reflected in the translated language?

July 7, 2025 at 11:47 am
July 8, 2025 at 7:32 am #17212179

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

sorry for the long wait. I was trying to set up a Sandbox to reproduce the issue but we had problems with them yesterday.

Then I found we don't have a copy of Woodmart for testing, would you be so kind to install it hidden link">here so I can reproduce your case?

July 9, 2025 at 8:33 am #17217524

filipposD

Hello, the link shows database error. But more importantly it is against our agency policy to do that, so unfortunately we can not do that.

July 9, 2025 at 3:39 pm #17220205

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I managed to get a copy of Woodmart, but I can't reproduce the issue.

Can you please try it hidden link">here?