When activating the WPML Multilingual CMS my WOOF product filter stops working on the cataloge (kataloog) page. It stop functioning. It gets some white transparent overlay and I can not use anything on the filters table.
When WPML CMS is turned off it starts working again. There is some weird conflict between the plugins that I do not know how to fix.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your contact.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Let's try some possible solutions for this issue. First, By looking at your debug info, it is possible to see that the WP Memory Limit is set to 40M, while the recommended is 256. Changing it can solve the problem. Please follow these steps:
- Find your wp-config.php file in the root directory of your WordPress installation
- Open the wp-config.php file with a text editor, then locate the line that includes: define('WP_DEBUG', false)
- Then add after it, the below line of code: define ('WP_MEMORY_LIMIT', '256M');
- Save the wp-config.php file, then refresh your website
If the problem remains, please follow these steps:
- Just to be safe, make sure to have a website backup before proceeding
- Go to WPML -> Support in your admin dashboard
- Click the “troubleshooting” link bellow the plugin versions list
- Look for the “Clean up” section and hit these buttons:
# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations
Then, in this same panel, select 'Products' in the first field and click on the button to 'sync the post taxonomies'.
I checked the category page and found an overlay, which appeared for a few milliseconds and then disappeared. But, I checked the attributes available in the filter and none of them seems to be working.
The compatibility of the "WOOF Product filter" plugin has been tested recently and it is listed as compatible in our directory. The issue you encountered seems to be configurational, meaning that it can likely be resolved through proper configuration. I kindly request you to review the documentation added below and ensure that you have configured everything according to the guidelines mentioned by the "WOOF Product filter" plugin authority:
hidden link
If the issue persists even after that, I kindly request you to recreate the same problem on our sandbox site: hidden link
The WPML and its add-ons are already installed in the Sandbox. Please install the "WOOF Product Filter" plugin and try to replicate the same issue.
The sandbox environment will help us to understand what happens in a minimal environment or if there are any other factors that are involved in this issue. Let me know once you're able to replicate the issue. I will start the investigation and let you know what to do next.
Hello I wanted to say that somehow the problem has fixed itself for now but is it possible to leave this open for few days so I can check if will stay so?
Happy to hear that the problem is fixed now. The ticket will remain open for a few more days. However, please be aware that the system may automatically mark this ticket as resolved within 7-12 days if there is no further activity. If you require additional assistance, please let us know before that time. We are here to help!
I got another problem now. I got my filters working in original language and it shows filters in other language now also but when I press FILTER button in other languages nothing happens.
Hi There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
I checked the English version of the catalog page and understood the issue. While checking the console, I found that a script(turbo_mode.js) from the WooCommerce Product filter plugin continuously requesting a JSON file and that might be the reason behind the issue. Once I blocked the JSON file and script from loading, the filter started to work properly in the frontend. Please check this video[ hidden link ] for a better understanding.
Would you kindly check if the issue can be replicated on the sandbox site I shared in my last response(#14149607)? Please install the WooCommerce Product filter plugin and check if the same issue is happening in the sandbox or not. This approach will help us to identify if any third-party plugin or theme is involved in this matter.
Please let me know once you're able to replicate the issue. I will be happy to help if you need further assistance in this matter.
