This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | 9:00 – 18:00 | - | - |
- | - | - | - | - | - | - |
Supporter timezone: Africa/Cairo (GMT+02:00)
Tagged: ATE
This topic contains 15 replies, has 3 voices.
Last updated by Osama Mersal 2 weeks, 6 days ago.
Assisted by: Osama Mersal.
Author | Posts |
---|---|
October 11, 2024 at 12:28 pm #16279620 | |
John-Pierre Cornelissen |
Background of the issue: STOP USING THIS STUPID AI REWRITING OF MY ISSUE REPORTS. IT DOES IT WRONG AND REMOVES USEFUL INFORMATION. HERE IS MY ORIGINAL REPORT I am translating a website with the ATE (new version) using Deepl from Dutch to French and it keeps on translating Words in the wrong order. When I translate the same sentence with Deepl online, it translates in the right order. Examples: Ontdek de villa La Douce Kees, vlakbij Lorgues. Rustig gelegen tussen de wijngaarden en olijfbomen in een heuvelachtige en bosrijke omgeving en op loopafstand van het populaire dorp Lorgues in de Provençe. I also had it with English. It seems like it is somehow related to the glossary term 'Lorgues'. Symptoms: Questions: |
October 11, 2024 at 1:47 pm #16279957 | |
John-Pierre Cornelissen |
I am convinced it it related to the glossary. I have more examples, also with other glossary terms. And when I delete the term from the glossary, the issue doesn't happen any more. Het centrum van Lorgues ligt op 400 meter wandelen van La Bastide en in circa 25 minuten zit u aan de Middellandse Zee. Op het landgoed van La Bastide du Pin staan drie zelfstandige gîtes. De culinaire hotspot van Lorgues is Bruno, zeer bekend vanwege o.a. het veelvuldige gebruik van truffels. 12, rue du 8 Mai, 83510 Lorgues, tel : 04.94.73.92.37 Villa la Douce Kees is een 8-persoons villa op slechts 350 meter van de Villa's Noa en Villa Vince. |
October 14, 2024 at 6:47 am #16284117 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. I created a minimal installation of WordPress, WPML, and all necessary WPML add-ons, and themes. You can access the WordPress dashboard using the link below: - hidden link Try to replicate the issue with a simple example page and glossary entry. This will help us to report the probable issue and solve the possible problem faster. Regards, |
October 14, 2024 at 10:16 am #16285119 | |
John-Pierre Cornelissen |
Hi, I did the basic setup but that site needs translation credits. I tried to connect it to my active Automatic Translation account, but get the error: Migrate website service error So no way to use automatic translations in the ATE. |
October 16, 2024 at 6:21 am #16293239 | |
John-Pierre Cornelissen |
Hi, any news on this? |
October 20, 2024 at 10:19 am #16308440 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I'm Osama from WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. Please check if you can use the automatic translation on the hidden link">sandbox site. Best regards, |
October 20, 2024 at 11:53 am #16308585 | |
John-Pierre Cornelissen |
Hi Osama, thanks. I did the translation. English looks fine, but German and French incorrectly put the glossary word at the start of the sentences. See attached screenshots. |
October 20, 2024 at 12:10 pm #16308632 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for replicating the issue. I cloned the page and translated the French language using Google engine. Would you please check if it works hidden link">correctly? Best regards, |
October 20, 2024 at 1:02 pm #16308700 | |
John-Pierre Cornelissen |
Hi, that seems to work correctly. So is this an issue at your end or at DeepL's end? |
October 20, 2024 at 1:51 pm #16308738 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, It's an issue with DeepL; our team has already reported it to them. Best regards, |
October 20, 2024 at 2:26 pm #16308788 | |
John-Pierre Cornelissen |
OK thank you. Are you going to report back here about their timeline for a fix? |
October 20, 2024 at 2:45 pm #16308828 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I'll check with our team and let you know if we have an estimated time for the fix from DeepL. Best regards, |
October 23, 2024 at 8:15 am #16320518 | |
John-Pierre Cornelissen |
Any news? You're cleanup bot want to close this ticket, but I am waiting for you to get back to me, not the other way around. |
October 23, 2024 at 8:28 am #16320603 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I checked with our ATE team, and they don't have an update on an ETA from DeepL regarding this issue. The workaround for now is to switch to another translation engine or delete the words from the glossary. Best regards, |
October 23, 2024 at 9:18 am #16320885 | |
John-Pierre Cornelissen |
Ok, but please make sure this ticket doesn't get close by the cleanup bot. |