WPML account free credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have a lifetime WPML account and are trying to locate the free credits associated with it. You are unsure if these free credits apply to lifetime accounts or only to new membership models.
Solution:
We want to clarify that the free automatic translation credits are only available with our Multilingual CMS and Multilingual Agency subscriptions. If you have a lifetime account, these free credits do not apply. However, you can still benefit from automatic translation by selecting the Pay-as-you-go option, where you will receive the first 2,000 credits for free. For more details, please visit our documentation on automatic translation pricing.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.

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Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Itamar 5 months, 2 weeks ago.

Assisted by: Itamar.

Author	Posts
August 20, 2024 at 4:12 pm #16087753
davidS-113	Background of the issue: I have a lifetime WPML account created many years ago. I am currently working on a site under development and I am trying to understand the free credits associated with my account. Symptoms: I cannot find my free credits and I am unsure if the free credits apply to my lifetime account or only to new membership models. Questions: Does the generous quota of free credits apply to lifetime accounts created many years ago? Where can I find my free credits in my WPML account?
August 20, 2024 at 5:28 pm #16088007
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm sorry, but the free automatic translation credits are only available with our Multilingual CMS and Multilingual Agency subscriptions. However, if you select the Pay-as-you-go option for automatic translation, you get the first 2,000 credits for free. You can read about it here. https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Regards, Itamar.