Background of the issue:
I am trying to change or add variations in our WooCommerce products on my site hidden link. However, as soon as I change something, the product disappears from the shop, and in the admin dashboard section, it shows that it is out of stock (even if it is not out of stock). It is possible to make changes when we deactivate 'WooCommerce Multilingual & Multicurrency,' but even then, adding variations does not show as it should.
ALREADY GOT ONE FEEDBACK AND THAT WAS NOT HELPFUL SO WOULD LIKE TO GIVE YOU ACCESS TO OUR WEBSITE TO INVESTIGATE THE PROBLEM
Symptoms:
Product disappears from the shop and shows as out of stock in the admin dashboard after changing or adding variations. This is a NEW problem. Was not like that before.
Questions:
How can I change or add variations in WooCommerce products without them disappearing or showing as out of stock?
Why does deactivating 'WooCommerce Multilingual & Multicurrency' allow changes but adding the variations is different than usually? AND if we deactivate this WPML
P.S: if we deactivate this "WooCommerce Multilingual & Multicurrency" then it is possible to make changes ONLY in english pages - not in others. If we deactivate "WooCommerce Multilingual & Multicurrency" and try to change variations in other languages ALL (even english version language changing to the other language)
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
This is a quick follow-up to let you know that I've been working on this issue since we left the chat, while I have ruled out an issue with the environment or a conflict issue I'm still investigating it to have more solid results.
I'll keep you posted and I'll share more info as soon as I have other news.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
I'm going to ask help from my colleagues in the 2nd tier support.
Before I do that, we need to test the issue in a sandbox with a fresh install of WPML and WordPress. We need to isolate variables by replicating the issue in a sandbox environment, it is required for us to check if the issue happens by default or if it is specific to your setup.
hidden link
Here's what is needed to be done:
1- Install Essential Components Only: In the sandbox provided in my private reply above, please install your theme and only the plugins necessary to replicate the issue with the variations. Avoid importing the entire site.
2- Set Up the product and configurations: Mirror your current setup that's causing the issue, focusing on the variations, we only need the site to be partially replicated up to a point where we can debug this issue.
3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis.
We appreciate your cooperation in this matter. Let us know once you've set up the sandbox so I can proceed with the next steps.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for following up on this.
I'll try to replicate it in the sandbox, I'd just like to confirm so I replicate it exactly how it looks in the live site, since I see the plugin Variation Swatches for WooCommerce, can you confirm how the variations have been added?
Did you just use the builtin feature that comes with WooCommerce or used a third party plugin to add them?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
We've been actively investigating it, we're still looking for a fix.
We tried to replicate this issue in a sandbox with a fresh install of WordPress and WPML and it doesn't happen in there, it is possible that this issue is specific to your environment or set up.
I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
