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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the pay-as-you-go auto-translation feature with WPML and have encountered an issue where it indicates that you don't have enough credits for translation. You are unsure why this message appears and how to manage your credits.
Solution:
The message about insufficient credits appears because you have reached the safety limit of €100 in a month for the Pay-As-You-Go for Automatic Translation. To resolve this, you need to pay the first €100 to resume automatic translation. You can find more details in the Safety limit charges section of our terms and conditions.
To resume automatic translation, click the pause icon on your site, which will prompt you to pay the amount and continue with the translations. Ensure you perform a full site backup before proceeding.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

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This topic contains 1 replies, has 2 voices.

Last updated by Bigul 1 year, 8 months ago.

Assisted by: Bigul.

Author Posts
June 25, 2024 at 2:12 pm

roi-mat-360R

Background of the issue:
I'm using pay-as-you-go auto-translation with WPML on a site under development.

Symptoms:
When trying to auto-translate something, it says I don't have enough credits for the translation.

Questions:
Why am I getting a message that I don't have enough credits for the translation?
How can I check my current credit balance for auto-translation?
What are the steps to purchase additional credits for WPML auto-translation?

June 26, 2024 at 9:45 am #15832136

Bigul

Hello,

Now you have hit the safety limit(€100 in a month) for the Pay-As-You-Go for Automatic Translation. So you have to pay the first €100 euro to resume the automatic translation. Please check the following documentation(specially the *Safety limit charges:* section) for more details.

https://wpml.org/home/terms-and-conditions/#pay-as-you-go-for-automatic-translation

The automatic translation is paused on your site. Please resume it by clicking the pause icon. It will give you an alert to pay the amount and continue with the automatic translations. Refer to the attached images for further details.

Please try it after a full site backup{mandatory} and let us know your feedback.

--
Thanks!

Bigul

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