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This topic contains 36 replies, has 2 voices.

Last updated by Kresimir 1 year, 7 months ago.

Assisted by: Kor.

Author Posts
February 19, 2024 at 10:22 am #15317247

Kresimir

I did three test:

I added data to your new table via 3 different browsers -> the results are always the same, I didn't manage to save the data and I got an error notice.

I am sending you a screenshot of all three attempts.

Screenshot_4.png
Screenshot_3.png
Screenshot_2.png
February 19, 2024 at 5:00 pm #15319632

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you try logging into the Website using the account that you created for me and try again?

February 21, 2024 at 8:55 am #15326089

Kresimir

Unfortunately, I didn't write it down anywhere. Can you send it to me or should I reset it and send you a new one?

February 21, 2024 at 9:34 am #15326348

Kresimir

Ty for info, I was able to log in and test. I managed to save data in tables and create a new one. But again, I can't do the same thing with mine as well as with other accounts that are on the web.

It is very important for you that the shop manager who enters the data in the tables can do that, but at the moment he cannot.
So I think it is not a solution that only a new account can make these changes. If you want, I can add a plugin ((https://wordpress.org/plugins/user-switching/).) to switch the registered user so you can test it.

February 21, 2024 at 1:53 pm #15328322

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, please, and also, update all WPML plugins to the latest versions. Let me know how it goes.

February 21, 2024 at 2:53 pm #15328865

Kresimir

I installed the agreed plugin (User Switching) and activated it on the testing server. I also updated the wpml plugins, but I still have the same problem.

When I switch into your account via the plugin, I can normally edit a table or create a new one, otherwise I can't. Please test and let me know how and what to do next.

February 23, 2024 at 10:46 am #15337105

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Please allow me to escalate this further to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.

February 26, 2024 at 8:08 pm #15346279

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I was preparing a report but I cannot replicate the issue now on your staging site here hidden link . I switched to all the administrative accounts but I can edit the tables without issues.

Could you give it another try? If you're able to replicate this, please tell me which user you use and which table you edit.

February 27, 2024 at 1:05 pm #15349205

Kresimir

Greetings.

Try logging into my account (frzic@neuralab.net) via the User Switching plugin.

Once again I am sending you the link of the video where I show how the system will not save the changes: hidden link

Feel free to download the video if it won't autoplay.

February 27, 2024 at 3:48 pm #15349956

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm able to replicate the issue now and I've escalated this to our 2nd Tier Support for further investigation.

March 5, 2024 at 8:33 am #15373050

Kresimir

Greetings.

Do you perhaps have any news?

March 5, 2024 at 5:26 pm #15375904

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for being patient.

I've received feedback, and our Second Tier Support team believes that this issue may be linked to user account permissions. Upon inspecting the current existing accounts, I noticed that certain permissions are listed below the backend profile dashboard, as depicted in the attached screenshot. However, when I created a new user, these permissions did not appear.

Could you recheck from your end?

Screenshot_212.png
March 6, 2024 at 12:59 pm #15379409

Kresimir

I see that, but 99% of them come from your plugins, right?
Because this is your article explaining each: https://wpml.org/documentation/support/wpml-admin-capabilities/

I'm not sure why the new user doesn't have it. Does something have to be set somewhere in the settings of your plugins so that all users can see their additional capabilities?

March 6, 2024 at 1:38 pm #15379675

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, I'm aware of that too. May I know, did you edit the roles using any 3rd party plugin or did you use the Access plugin as explained here? https://wpml.org/documentation/support/wpml-admin-capabilities/#granting-wpml-capabilities-to-users

March 7, 2024 at 7:50 am #15382487

Kresimir

Unfortunately, we do not use any similar plugins on the web.

You can see a list of plugins that are active:
hidden link

As for the theme, we have also activated the free theme Twenty Twenty-Three: hidden link

The topic ‘[Closed] WPML breaks tablepress database tables’ is closed to new replies.