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This topic contains 36 replies, has 2 voices.

Last updated by Kresimir 9 months, 1 week ago.

Assisted by: Kor.

Author Posts
February 15, 2024 at 6:18 pm #15308872

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've tested the table link you shared and I'm able to save the changes without issues. Please check out this screen recording hidden link

February 16, 2024 at 10:52 am #15311191

Kresimir

I don't know how you do it, but I can't recreate it -> the above bug always happens to me.

I am sending you a screen record of what it looks like when I go to save data in existing table or create a new table: hidden link
If by chance you cannot start the video, feel free to download it to your computer, and then start it.

The only time I can do the same thing as you in the video is when I disable the WPML String Translation plugin.

I don't know how that's possible.

February 17, 2024 at 5:31 am #15313382

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Ok, this is weird as I'm able to create a new table and save some data. Could you edit this table hidden link and add some data? Let me know how it goes.

Also, please try using another browser like safari and firefox.

February 19, 2024 at 10:22 am #15317247

Kresimir

I did three test:

I added data to your new table via 3 different browsers -> the results are always the same, I didn't manage to save the data and I got an error notice.

I am sending you a screenshot of all three attempts.

Screenshot_4.png
Screenshot_3.png
Screenshot_2.png
February 19, 2024 at 5:00 pm #15319632

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you try logging into the Website using the account that you created for me and try again?

February 21, 2024 at 8:55 am #15326089

Kresimir

Unfortunately, I didn't write it down anywhere. Can you send it to me or should I reset it and send you a new one?

February 21, 2024 at 9:11 am
February 21, 2024 at 9:34 am #15326348

Kresimir

Ty for info, I was able to log in and test. I managed to save data in tables and create a new one. But again, I can't do the same thing with mine as well as with other accounts that are on the web.

It is very important for you that the shop manager who enters the data in the tables can do that, but at the moment he cannot.
So I think it is not a solution that only a new account can make these changes. If you want, I can add a plugin ((https://wordpress.org/plugins/user-switching/).) to switch the registered user so you can test it.

February 21, 2024 at 1:53 pm #15328322

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, please, and also, update all WPML plugins to the latest versions. Let me know how it goes.

February 21, 2024 at 2:53 pm #15328865

Kresimir

I installed the agreed plugin (User Switching) and activated it on the testing server. I also updated the wpml plugins, but I still have the same problem.

When I switch into your account via the plugin, I can normally edit a table or create a new one, otherwise I can't. Please test and let me know how and what to do next.

February 23, 2024 at 10:46 am #15337105

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Please allow me to escalate this further to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.

February 26, 2024 at 8:08 pm #15346279

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I was preparing a report but I cannot replicate the issue now on your staging site here hidden link . I switched to all the administrative accounts but I can edit the tables without issues.

Could you give it another try? If you're able to replicate this, please tell me which user you use and which table you edit.

February 27, 2024 at 1:05 pm #15349205

Kresimir

Greetings.

Try logging into my account (frzic@neuralab.net) via the User Switching plugin.

Once again I am sending you the link of the video where I show how the system will not save the changes: hidden link

Feel free to download the video if it won't autoplay.

February 27, 2024 at 3:48 pm #15349956

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm able to replicate the issue now and I've escalated this to our 2nd Tier Support for further investigation.

March 5, 2024 at 8:33 am #15373050

Kresimir

Greetings.

Do you perhaps have any news?

The topic ‘[Closed] WPML breaks tablepress database tables’ is closed to new replies.