Background of the issue:
I am trying to use default WooCommerce translations for my shop, but WPML can't load the default .mo file. See this picture: hidden link
Symptoms:
WPML can't load WooCommerce .mo
Questions:
Why can't WPML load the default WooCommerce .mo file?
How can I resolve the issue with loading WooCommerce translations?
Do I understand correctly, that you are having issues to complete the dialog visible on your screenshot?
If so, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.
If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
I will soon create a staging website and will send you the FTP & WordPress credentials, I need to contact my hosting provider first.
The actual problem is that WPML does not seem to load "default" translations of my themes and plugins.
For example, despite my Woodmart theme having default translations (DE, FR, PO, and so on), WPML does not seem to use them at all. I took a screenshot (in the "Theme and plugins localization" tab) where you can see that woodmart translations don't appear at all (yellow instead of green). Same thing for Woocommerce (yellow instead of green).
I created the staging website and FTP credentials for you, but I am not able to use the private reponse to send you the sensitive data in a secured way.
The possible reason for this seems to be that your /wp-content/languages/plugins folder does not include all the necessary .po-files for all languages used on your site.
Usually, you can obtain them by going to Dashboard > Updates.
Scroll to the bottom and click Update Translations but this option is not working as expected on your site.
This option usually should check for active language on your site and then obtain the .po-files from here: hidden link
The issue persists when testing the site only with WooCommerce, WPML, and a default theme.
Do you agree if I take a local copy for testing this behavior on a virtual server?
I would install the plugin "All in One WP Migration" for this purpose.
Make a backup with updraft on the staging website, then download the full backup via ftp.
Next, on your new instance, install the updraft plugin. Upload the backup via ftp in the wp-content/updraft folder. Then, from the updraft GUI, restore the backup. Updraft will automatically make the migration and will replace the old url with the new one.
