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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an error with the WPML String Translation plugin during the WooCommerce checkout process. The error persists even when the WPML Multilingual plugin is activated.
Solution:
We recommend ensuring that WooCommerce Multilingual is activated, as it is necessary for WooCommerce to function correctly with WPML. For guidance on activating and configuring this, please refer to our documentation: WooCommerce Multilingual setup guide.
If the problem continues, it might be due to a missing file or incorrect setup. Checking the server for missing files or configuration issues that might be causing the error can resolve the issue. If these steps do not resolve the problem, or if the information provided here is outdated or does not directly address your specific situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 16 replies, has 2 voices.

Last updated by Osama Mersal 11 months ago.

Assisted by: Osama Mersal.

Author Posts
July 11, 2024 at 11:36 am #15934701

aukev-4

Hi Osama,

Thanks for this, before I could not get debug to work and never realized it had to be before this sentence.

Now that I have it working a saw an include file was missing. I have no idea how it can have been deleted, but putting it back solved the problem it seems.

This issue can be closed, thanks for your support.
Auke

July 11, 2024 at 11:38 am #15934705

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Auke,

It's great to hear that the issue is fixed 🙂 . Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama

July 14, 2024 at 6:48 am #15949542

aukev-4

Thanks for your support Osama, with the include files restored it all seems to work fine.