[Resolved] WPML correct menu is unable to save for WP Responsive Menu plugin

Hi there,

Thanks for reaching us. Before we investigate this further, kindly update all WPML plugins to the latest version also, I have observed that the PHP limit for your "WP Memory Limit" is lower than the recommended 256MB or the required 128MB, as mentioned in the documentation found at: https://wpml.org/home/minimum-requirements/. To resolve this, I kindly request that you contact your hosting provider and request an increase in the PHP value for you.

Once it's updated and the PHP limit is increased, retest to see if it works correctly.

Hi there,

Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your reply.

It looks like the WP Responsive Menu plugin is not compatible with WPML as it is not listed here https://wpml.org/plugin/ .

I recommend that you get in touch with the support team/developers of that plugin and ask them if the plugin is compatible with WPML.

If the plugin is not compatible, I'd recommend that they join our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/) where our Compatibility developers will help them make their product 100% compatible with WPML for free.

Please let me know how that goes.

Thanks for your patience.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

Thanks for your patience.

I'm able to download a duplicator package from your Website and I will investigate further now and will come back to you.

Thanks for your reply.

I'm able to replicate this on our sandbox site here hidden link and I will escalate this further to our 2nd Tier Support for further investigation.