WPML Credit not consistent or propagating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the WPML credit balance is not updating correctly on WordPress after assigning more credits.
Solution:
We fixed this problem from our side. Please proceed with the following steps:
1. Navigate to Plugins → Add New and click the Commercial tab.
2. Select the 'Unregister site' option and approve.
3. Delete the currently registered site with the problem from your account here: https://wpml.org/account/sites/.
4. Then, back on your site in the commercial tab, press the 'Get a key for this site' option. A new tab will open on your wpml.org account.
5. Reregister your site again, and copy the new key.
6. Back in the admin, insert the new site key, and click the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 1 replies, has 2 voices.

Last updated by Itamar 11 months, 1 week ago.

Assisted by: Itamar.

Author	Posts
August 21, 2024 at 4:00 pm #16091523
novasignG	Background of the issue: I am trying to manage my WPML credits for my site hidden link. I initially had 30000 credits assigned to novasign.at and 30000 unassigned in my account balance. After triggering auto translate, my account balance on WordPress showed 88 credits. I then increased the assigned credits to 40000 by adding 10000 more, but the balance still shows 88 on WordPress. Symptoms: The credit balance on WordPress is not updating correctly after assigning more credits. Questions: Why is my WPML credit balance not updating on WordPress after assigning more credits? How can I ensure that the credits I assign are correctly reflected on my WordPress site?
August 21, 2024 at 4:21 pm #16091545
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi there. This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you. I may have fixed this issue form our side. Please check. If it is not fixed, please proceed with the following. 1. Go to Plugins → Add New and click the Commercial tab. 2. Click the 'Unregister site' option and approve. 3. Delete the currently registered site with the problem from your account here: https://wpml.org/account/sites/. 4. Then, back on your in the commercial tab, press the 'Get a key for this site' option. A new tab will open on your wpml.org account. 5. Reregister your site again, and copy the new key. 6. Back in the admin, insert the new site key, and click the Register button. Regards, Itamar.
August 22, 2024 at 7:15 am #16092921
novasignG	thank you! this worked out the problem.