This thread is resolved. Here is a description of the problem and solution.
Problem:
The client has an issue with the WP Customer Review plugin where customer reviews are not automatically translated, nor are they added to the French version of the pages after approval.
Solution:
We recommend checking the WPML settings to ensure that the 'Reviews' post type is set to 'Translatable'. This can be done by navigating to WPML>>Settings>>Post Types Translations. For detailed instructions, please refer to our documentation:
Translating Custom Posts.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
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This topic is split from https://wpml.org/forums/topic/the-site-didnt-translate-to-french-well/