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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has an issue with the WP Customer Review plugin where customer reviews are not automatically translated, nor are they added to the French version of the pages after approval.
Solution:
We recommend checking the WPML settings to ensure that the 'Reviews' post type is set to 'Translatable'. This can be done by navigating to WPML>>Settings>>Post Types Translations. For detailed instructions, please refer to our documentation:
Translating Custom Posts.

If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 5 months ago.

Assisted by: Bigul.

Author Posts
February 12, 2024 at 2:40 pm #15293714

dominicS-15

Hi,

We have WP Customer Review plugin that allows customers to leave reviews directly on the Girls' profiles. We approve each one individually but I realize it doesn't auto-translate the reviews and it doesn't seem to automatically add the French version of the reviews to the french page.

We need these small items to be functioning well as we have two more sites to translate and don't need these issues to be on-going.

February 12, 2024 at 3:57 pm #15294039

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please visit WPML>>Settings>>Post Types Translations and make sure the *Reviews* post type is set as *Translatable*. Refer to the following documentation for more details and let us know your feedback.

https://wpml.org/documentation/getting-started-guide/translating-custom-posts/

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Thanks!

Bigul