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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 18 replies, has 2 voices.

Last updated by Bobby 1 year, 9 months ago.

Assisted by: Bobby.

Author Posts
July 25, 2023 at 7:02 pm #14098741

danielJ-67

As soon as I turn on the WPML plugin, my server becomes overloaded and the website slows down drastically until it is unusable.

July 26, 2023 at 5:55 am #14099635

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

For being of better help, please provide your WPML Debug information in the debug field below. http://wpml.org/faq/provide-debug-information-faster-support/

This will allow me to see information regarding your environment.

Also, please review the following documentation and let me know your results

https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/

July 26, 2023 at 2:31 pm #14104907

danielJ-67

Hi,

I've already tried those things, it still doesn't improve.

July 26, 2023 at 2:33 pm #14104967

danielJ-67

Reason I was unable to provide debug information at first is because you need the plugin to be activated to retrieve it but the problem is that the plugin drastically slows down the backend to the point of it freezing.

July 27, 2023 at 4:54 am #14107669

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for updating me!

Is there a specific page or area in the backend that faces this issue the most or is this generally happening all over the site?

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

July 28, 2023 at 11:31 pm #14120319

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

- Please verify the FTP details as I am not able to log in using them

- Make my user an admin instead of a translator, currently I cannot access important information from WPML

Thank you!

July 29, 2023 at 11:15 am #14120967

danielJ-67

Hi,

You are correct it seems the FTP details are not working.

I can confirm to you that the wordpress details provided to you is for an admin account and not translator. I have logged in to make sure myself. Please could you make it so that the next response is set to private so that I can share you screenshot of the FTP details.

Thanks,

August 1, 2023 at 6:51 am #14130641

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Private reply has been enabled.

Thank you!

August 1, 2023 at 6:21 pm #14136773

danielJ-67

The password is the same as the WordPress login.

Screenshot 2023-08-01 at 19.20.23.png
August 2, 2023 at 8:02 pm #14144659

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I am still having trouble with the FTP credentials.

Please run the following snippet to fix some missing capabilities from the plugin:

function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Just add the above code in your theme's functions.php file (between the <!--?php and ?--> tags) and visit once the front-page.

Then you can remove this snippet.

Update here once this is done and I will review it again

August 3, 2023 at 9:25 pm #14152047

danielJ-67

Hi,

Ok for some reason the FTP host is different now

Host:
34.174.44.30

Connect using the same login details. Please make sure to type it.

I've gone ahead and added the snippet to the function.php file.

August 4, 2023 at 8:38 pm #14157147

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you! I have full access to WPML now.

When WPML is enabled the dashboard load time is around 13s, however, that remains the same even with WPML deactivated but the rest of the pages load around 1-2s.

The 13s load on the dashboard was resolved by deactivating third-party plugins which points to a potential third-party plugin affecting this.

Deactivating third-party plugins and leaving only WPML + ACF + ACFML seems like it's working ok.

The dashboard load time is now between 1.7s and 3s.

Please check the plugins deactivated -- I recommend enabling them one by one to see which one is affecting the load time of the dashboard

August 6, 2023 at 9:26 pm #14160699

danielJ-67

Ok thanks for the update. I will have a look myself and see if I can replicate the results from my end.

I'll let you know how it goes.

Many thanks,

August 9, 2023 at 12:18 am #14172591

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Sounds good, let us know if further assistance is required after testing it!

August 13, 2023 at 11:29 am #14193037

danielJ-67

I've noticed that WPML Multilingual CMS is turned on and rest is off. Will the translators on my site still be able to assign articles and continue as normal?

The topic ‘[Closed] WPML is over loading my server and slowing down my site’ is closed to new replies.