Background of the issue:
Hello!
We have a fairly large website with many pages. The problem is that when a page contains a lot of fields (implemented using the ACF plugin), and a user makes even a minor change (for example, changing just one character), the page freezes during the save process. Eventually, the user sees the message: "Application did not respond in time."
When the WPML plugin is deactivated, the issue disappears — the page saves correctly.
We need someone from your support team to connect to the site and help resolve this issue.
Backups have been made, and the site is ready for debugging and fixing the problem.
Symptoms:
The page freezes during the save process, and eventually, the user sees the message: "Application did not respond in time."
Questions:
We need someone from your support team to connect to the site and help resolve this issue. Backups have been made, and the site is ready for debugging and fixing the problem.
Reference to our recen tchat, I've moved to this ticket. Please let me know when you're done updating everything and have tested with only WPML, String Translation, ACF and ACFML, and a default theme (as mentioned in the chat).
Well, I updated almost all plugins. And deactivated most of them. I can't deactivate some, for example, ACF fields because the entire site is built using them. Also, the Request Monitor plugin is installed on the site, which will show you what and where the site is loading. Switching the theme to the standard one did not give a result even before contacting the support service. Earlier, I sent all the accesses and would like to receive a private field from you to provide a test page on which you can reproduce the bug.
For the test, I activated all plugins except WPML.
With WPML Multilingual CMS disabled:
Page loading time is 1.98 sec, size is 47.3 MB, 37 queries.
After enabling only the WPML Multilingual CMS plugin, I firstly received the error - "The application did not respond in time". Secondly, a significant increase in time, size and number of queries:
Page loading time is 3.73 sec, size is 89.6 MB, 289 queries.
Thus, after activating the plugin:
Loading time increased by approximately 88.38%.
Size increased by approximately 89.43%.
Number of queries increased by approximately 681.08%.
I would like to draw your attention to the fact that this page has no translations.
Have you checked with your hosting or server support about increasing the resources? Because as per my previous observation, "The application did not respond in time" is even happening without WPML plugins (even for a fraction of a second).
Please note that in this very ticket, we're trying to resolve the said issue.
However, if you need more detailed help on slow performance or increased queries (and times) issue, I recommend opening a separate ticket/chat because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.
Please let me know about "The application did not respond in time" problem after improving server resources, so it does not happen without WPML and then we'll try our best to check further that how WPML is impacting the resources.
P.S.: The both issues refer to performance and I understand are connected. But these are considered different when specially one of the issue is happening even without WPML. That's why we need to fix this first and then move further.
