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This topic contains 3 replies, has 0 voices.

Last updated by Bigul 1 year, 5 months ago.

Assisted by: Bigul.

Author Posts
December 7, 2024 at 1:12 pm #16488396

oleA-2

<b>Background of the issue: </b>
After migrating our site, it started going down multiple times. Our website host informed us that WPML Multilingual CMS AND WooCommerce Multilingual & Multicurrency is causing the issue.

<b>Symptoms: </b>
The site is experiencing downtime multiple times after migration, and the host identified WPML Multilingual CMS AND WooCommerce Multilingual & Multicurrency as the cause.

<b>Questions: </b>
What steps can I take to resolve the fatal error caused by WPML Multilingual CMS AND WooCommerce Multilingual & Multicurrency?
Is there a known issue with WPML Multilingual CMS and WooCommerce Multilingual & Multicurrency after site migration?

December 7, 2024 at 4:49 pm #16488656

Bigul

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

Also, please share the WordPress debug.log(not WPML debug information) to collect more details on this. Refer to the following pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

The errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

December 9, 2024 at 9:47 am #16491673

oleA-2

I am not able to activate the plugin again as it says that the plugin causes a fatal error.
On the pastebin site it says: "You have exceeded the maximum size of 512 kilobytes per Paste." When I am pasting the debug log.

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December 9, 2024 at 2:08 pm #16493530

Bigul

Hello,

Thank you for the updates. It looks like the Debug log file size is more than 1 MB. So can you please share the Debug.log file via Google Drive or Dropbox?

--
Thanks!

Bigul

The topic ‘[Closed] WPML Multilingual CMS causing fatal error’ is closed to new replies.